- Provide on-site technical support and ensure the successful fulfilment of the service and maintenance contract for the DHL site.
- Perform preventive and corrective maintenance, troubleshooting, repair and operational support for sorter and conveyor systems.
- Monitor equipment condition and system performance to ensure reliable operation and support the achievement of agreed service KPIs.
- Respond promptly to equipment faults and operational issues, identify root causes and implement appropriate corrective actions.
- Conduct regular inspections and preventive maintenance activities according to the maintenance schedule.
- Communicate effectively with customers regarding technical issues, equipment status and service activities.
- Maintain accurate maintenance records, incident reports, service reports and other required documentation.
- Provide timely technical feedback and site information to the Customer Support team and Service Manager.
- Work closely with other service team members to ensure smooth site operation and effective shift handover.
- Support field service, on-site troubleshooting and other service-related activities when required.
- Follow company and customer requirements relating to safety, quality and site procedures.
- Higher Diploma / associate degree or above in Electrical Engineering, Mechanical Engineering, Automation, Mechatronics or a related discipline.
- Minimum 2 years of hands-on electrical and/or mechanical maintenance experience, preferably within an automated industrial or material-handling environment.
- Hands-on experience with conveyor systems, sorter systems, baggage/material handling systems or other automated equipment is highly preferred.
- Good troubleshooting skills with the ability to identify and resolve electrical and mechanical faults.
- Registered Electrical Worker (REW) certification is preferred.
- Good communication skills in Cantonese and English.
- Customer-oriented mindset with the ability to communicate clearly and professionally with customers.
- Able to work independently, handle pressure and respond effectively to operational issues.
- Good teamwork and willingness to work in a site-based service environment.
- Willing and able to work on a shift schedule, including night shifts
Contact:
Missy Xia
Email: [email protected]
Tel.: +86 21 69213788-113