The IT HLC Coordinator is responsible for the governance, administration, and maintenance of user accounts and access permissions across BEUMER and customer-managed systems supporting Operations and Projects activities. This role ensures that access requests are processed in accordance with security policies, customer requirements, and IT best practices.
Success in this position is demonstrated through accurate account management, strong compliance with cybersecurity controls, timely processing of access requests, and maintaining up-to-date operational documentation. The role acts as a key liaison between BEUMER teams and customers, ensuring contractual, security, and operational requirements are met while enabling users to perform their roles effectively.
- Manage and maintain Operations and Projects customer accounts across multiple platforms and environments.
- Ensure compliance with customer-specific security policies, cyber requirements, and access control standards.
- Maintain accurate user access records and process documentation.
- Act as a trusted point of contact between BEUMER, customers, and internal stakeholders regarding account administration and access management.
- Support operational excellence by maintaining controlled, auditable, and secure access processes.
Core tasks and responsibilities
- Maintain and administer user accounts across customer systems, ensuring account information remains accurate and up to date.
- Maintain onboarding, modification, and offboarding processes for Operations and Projects personnel.
- Review, validate, and process new account requests against approved standards, role requirements, and security policies.
- Verify authorisation approvals and ensure access requests comply with BEUMER and customer policies.
- Maintain a comprehensive register of BEUMER customer accounts, access permissions, and associated documentation.
- Conduct periodic access reviews and support audits to ensure account compliance and governance requirements are met.
- Engage directly with customer representatives to ensure adherence to customer-specific IT, information security, and cybersecurity policies.
- Create, update, and maintain procedural documentation, work instructions, standards, and support materials.
- Support compliance reporting activities and provide account-related metrics if/when required.
- Identify process improvement opportunities and assist in implementing standardised account administration procedures.
- Support project teams by coordinating system access requirements during project mobilisation and operational transitions.
- Escalate security concerns, policy deviations, and access exceptions in accordance with established governance processes.
- Maintain confidentiality, integrity, and availability of account data in line with company and customer requirements.
- Assist with internal and customer audits related to user access management and security compliance.
- Collaborate with cybersecurity, infrastructure, and service delivery teams to resolve account and access-related issues.
Key Competencies
- Identity & Access Management knowledge
- Information Security and Cybersecurity awareness
- Attention to Detail
- Governance and Compliance management
- Stakeholder Communication
- Planning and Organisation
- Process Discipline and Accuracy
- Customer Focus
- Risk Awareness and Escalation Judgement
- Documentation and Record Management
- A-Levels / BTEC (or equivalent)
- Minimum 3 years working in a team coordinating activities
- Data maintenance experience
- Pension
- Sick Pay
- Enhanced paternity/maternity pay
- Health and Wellbeing Support
- Holiday increase with service