General Liability Claim Supervisor.

Accountabilities

You will supervise multi-line claims operations for designated accounts while maintaining high standards of investigation, financial oversight, compliance, and client service.

• Review, assign, and supervise multi-line claim activities to ensure compliance with corporate claim standards, client-specific handling instructions, and applicable laws.

• Investigate, evaluate, negotiate, and adjust assigned General Liability, Auto, and other multi-line claims in accordance with established procedures.

• Establish and oversee claim reserves for designated files, ensuring they remain within authorized reserve limits.

• Review medical expenses, legal fees, damage estimates, and other invoices to assess their reasonableness and relevance to claims.

• Negotiate disputed bills and invoices to reach appropriate resolutions.

• Authorize and process claim payments in accordance with established procedures, industry standards, and payment authority limits.

• Negotiate claim settlements in compliance with applicable state laws, corporate standards, and client-specific instructions.

• Support claim staff in selecting, referring, and supervising external service providers, including legal counsel, surveillance specialists, and case management vendors.

• Direct the handling of complex and litigated claims, ensuring appropriate investigation strategies and resolution approaches.

• Provide guidance, training, and professional development support to claims team members.

• Maintain an accurate personal diary and ensure claim activity is properly documented in the claims management system.

• Oversee all multi-line claim activity for assigned accounts, ensuring consistent service quality and compliance.

• Maintain strong relationships with internal and external clients through responsive communication, proactive follow-up, and dependable execution.

Requirements

The ideal candidate will bring extensive multi-line claims experience, strong technical judgment, and the ability to supervise claim operations while maintaining excellent service standards.

• At least 8 years of multi-line claims experience, including:

  • Auto claims.

  • General Liability claims.

  • At least 3 years of supervisory experience preferred.

  • Bachelor's degree preferred.

  • Strong knowledge of claims handling responsibilities and procedures across relevant claim levels.

  • Excellent written and verbal communication skills, with the ability to interact effectively with internal and external stakeholders.

  • Strong analytical, investigation, evaluation, and negotiation skills.

  • Ability to establish and achieve performance goals while maintaining accuracy and quality.

  • Excellent organizational skills, attention to detail, and the ability to coordinate and prioritize multiple responsibilities.

  • Ability to work independently, demonstrate initiative, and adapt to a constantly changing environment.

  • Sound professional judgment, discretion, and commitment to confidentiality.

  • Strong customer service orientation and responsiveness to client needs.

  • Proficiency in Microsoft Office applications.

  • Adjuster license may be required depending on the applicable jurisdiction.

  • AIC, CPCU, or ARM certification preferred.

  • Spanish bilingual proficiency is highly valued but not required.

  • Reliable attendance and availability during established client service hours.

  Benefits

  • Annual salary range of $90,000–$100,000.

  • Potential eligibility for bonuses or additional compensation.

  • Four weeks of paid time off during the first year, accrued throughout the year in accordance with company policy.

  • 10 paid holidays during the first year.

  • Comprehensive medical, dental, and vision insurance.

  • Life and disability insurance.

  • 401(k) retirement plan.

  • Employee Stock Ownership Plan (ESOP).

  • Internal training and professional development opportunities.

  • Opportunities for career advancement and progression into management.

  • Supportive, collaborative, team-oriented work environment.

  • Employee ownership culture that encourages accountability, transparency, and shared success.