Mortage Closing Manager.

Accountabilities

As Mortgage Closing Manager, you will oversee the closing lifecycle, develop your team, and ensure that operational processes meet regulatory, investor, and internal quality standards.

• Lead, coach, mentor, and manage a team of mortgage closers, supporting performance, professional development, and accountability.

• Oversee daily closing operations and ensure loans move efficiently through the pipeline from clear-to-close to funding.

• Monitor pipeline volume, turnaround times, closing quality, and team productivity.

• Provide guidance on complex or escalated loan files and resolve closing issues efficiently.

• Review and oversee the preparation of Closing Disclosures and complete closing packages.

• Ensure compliance with TRID, RESPA, Qualified Mortgage (QM) requirements, investor guidelines, agency standards, and internal policies.

• Oversee funding activities and verify that closing and funding packages are accurate and complete.

• Collaborate with underwriting, processing, post-closing, sales, and operations teams to resolve issues and maintain workflow continuity.

• Develop, document, and improve closing procedures, workflows, and standard operating procedures (SOPs).

• Identify opportunities to reduce manual work, streamline processes, and improve the borrower and employee experience.

• Partner with product and technology teams to enhance closing workflows and implement automation solutions.

• Monitor quality-control findings and implement corrective actions when necessary.

• Build scalable closing processes and operational infrastructure to support business growth.

• Stay informed about changes in mortgage regulations, investor requirements, and industry closing practices.

Requirements

The ideal candidate is an experienced mortgage closing leader with strong technical expertise, proven people-management capabilities, and a process-oriented approach to operational excellence.

• At least 7 years of mortgage closing experience, including meaningful leadership or management responsibilities.

• Proven experience managing, mentoring, or leading mortgage closers.

• Strong understanding of the full mortgage closing lifecycle, from clear-to-close through funding.

• In-depth knowledge of Closing Disclosures, TRID, RESPA, Qualified Mortgage (QM) requirements, and applicable investor guidelines.

• Experience with conventional, FHA, VA, and/or other residential mortgage products.

• Strong understanding of funding requirements and post-closing handoffs.

• Experience managing high-volume mortgage closing pipelines.

• Ability to troubleshoot complex closing issues and provide practical guidance to team members.

• Exceptional attention to detail and commitment to quality, accuracy, and regulatory compliance.

• Excellent communication, leadership, and cross-functional collaboration skills.

• Strong organizational, operational, and problem-solving abilities.

• Comfortable working in a fast-paced, technology-driven environment.

• A proactive, process-oriented mindset with an interest in improving and scaling mortgage operations.

Nice to Have

• Experience in fintech, mortgage technology, or a high-growth lending environment.

• Experience building or scaling a mortgage closing department.

• Background developing closing SOPs, workflows, and quality-control processes.

• Familiarity with Encompass or other mortgage loan origination systems (LOS).

• Experience collaborating directly with product or engineering teams.

• Knowledge of workflow automation and process optimization.

• Experience managing multi-state mortgage closings.

• Exposure to both closing and post-closing operations.

Benefits

• Competitive base salary.

• Equity opportunities.

• Additional employee benefits.

• Full-time, remote position within the United States.

• Opportunity to lead and scale a growing mortgage closing function.

• Exposure to mortgage technology, workflow automation, and operational innovation.