Director, Program Manager.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Program Manager based in the United States.

The Director, Program Manager will provide strategic leadership across a portfolio of technology programs, driving organizational performance, customer satisfaction, and sustainable growth. You will oversee and mentor a group of Program Managers while ensuring alignment between program objectives and broader business priorities. Working closely with customers and technical teams, you will identify opportunities, shape solutions, and strengthen long-term partnerships. You will also guide strategic and tactical planning, improve program management practices, and foster a culture of collaboration and servant leadership. The role combines executive-level oversight with active customer engagement and business development responsibilities. You will join a technically driven environment focused on delivering secure, reliable communication solutions while supporting continuous innovation and professional development.

Accountabilities

In this leadership role, you will guide a portfolio of programs, develop strong customer relationships, and empower teams to achieve operational and strategic objectives. Your responsibilities will include:

• Provide leadership and strategic vision across a portfolio of programs, motivating teams to achieve program goals and broader organizational objectives.

• Foster a culture of servant leadership, collaboration, accountability, and continuous improvement.

• Lead, mentor, and develop Program Managers, strengthening leadership capabilities and supporting talent management across the group.

• Engage regularly with customer stakeholders to understand their priorities, maintain strong relationships, and ensure high levels of customer satisfaction.

• Participate in program reviews, evaluate performance, identify areas for improvement, and mature program management processes when necessary.

• Lead tactical and strategic planning activities to support program execution, portfolio performance, and organizational growth.

• Maintain consistent communication with key customers and internal stakeholders, ensuring transparency and alignment.

• Identify and pursue new business development opportunities, including capabilities briefings, contract growth, and program expansion.

• Work with customers to identify capability gaps, understand requirements, and collaborate with technical teams to develop appropriate solutions.

• Encourage innovation and proactively identify opportunities to improve services, capabilities, and customer outcomes.

Requirements

The ideal candidate brings extensive program management experience, strong leadership capabilities, and a customer-focused approach to strategic growth. Required qualifications include:

• Bachelor's degree or equivalent professional experience.

• At least 10 years of relevant professional experience, including a minimum of 10 years in traditional program management.

• Demonstrated experience leading and mentoring multiple Program Managers.

• Proven ability to establish and communicate a strategic vision while driving meaningful organizational change and growth.

• Strong experience in customer-facing roles, gathering requirements, and collaborating with technical teams to develop solutions.

• A track record of building strong customer relationships and maintaining high levels of customer satisfaction.

• Demonstrated ability to build, engage, and empower leadership teams and established workforces, including talent development and management.

• Excellent communication and interpersonal skills, with the ability to foster collaboration, transparency, and open communication.

• An entrepreneurial mindset, with the ability to identify customer capability gaps and turn them into innovative opportunities.

• Strong strategic planning, problem-solving, and organizational skills.

A Project Management Professional (PMP) certification is preferred.

Benefits

• 401(k) plan with a 6% company match and immediate vesting.

• Highly subsidized medical, dental, and vision insurance.

• Legal Resources Plan.

• On-site gym facility.

• Vacation leave and separate personal/sick leave.

• 10 paid federal holidays.

• Company-paid life insurance.

• Company-paid short-term and long-term disability coverage.

• Flexible working hours and a casual work environment.

• Remote work flexibility with a company-provided laptop, alongside the option to work from a renovated office.

• Opportunities for professional growth through leadership development, training, conferences, and technical knowledge-sharing.

• Peer-to-peer and on-the-job learning within a highly technical team.

• Free refreshments and snacks.

• Company-sponsored weekly breakfasts or lunches.

• Holiday celebrations and family picnics.

• Opportunities to participate in charitable and community events.