Conseiller, Efficacité du service à la clientèle.

Accountabilities

The position focuses on supporting customer service effectiveness and contributing to improvements in the overall client experience. Key responsibilities are expected to include:

• Contribute to initiatives and projects aimed at improving customer service processes and effectiveness.

• Identify opportunities to enhance the customer experience and support the implementation of improvement solutions.

• Use analytical thinking and attention to detail to assess service-related information and support informed decisions.

• Collaborate with colleagues and stakeholders to address customer service challenges and achieve shared objectives.

• Communicate findings, recommendations, and relevant information clearly to support continuous improvement.

• Help maintain a customer-focused approach across service activities and improvement initiatives.

Requirements

The ideal candidate brings a customer-oriented mindset, strong analytical abilities, and the capacity to work effectively with different teams. The following skills and qualifications are relevant to the position:

• Experience or demonstrated capabilities in customer service and customer experience.

• Strong analytical thinking and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Attention to detail and a structured approach to work.

• Experience or interest in projects focused on process and service improvement.

• Ability to collaborate effectively and contribute to a team-oriented environment.

• Legal authorization to work in Canada, with a valid work or study permit where applicable.

• Willingness to complete job-related assessments or skills tests as part of the recruitment process, if required.

Benefits

• Competitive salary and performance-based compensation.

• Employee banking benefits.

• Access to an employee benefits program, subject to plan conditions.

• Defined-benefit pension plan, subject to eligibility and plan conditions.

• Employee share purchase plan.

• Paid vacation.

• Well-being support and access to a points-based employee recognition program.

• Paid Purpose Day to invest in personal growth and professional development.

• Access to collaborative workspaces and technology that support innovation and teamwork.

• Permanent, full-time position with a 37.5-hour workweek.

• Inclusive workplace culture that encourages professional growth and recognizes individual contributions.