At Kempinski, we believe in nurturing the hospitality leaders of tomorrow. Our Guest Relations Internship Program is designed for students or recent graduates eager to launch their careers in luxury hospitality by offering hands-on exposure to 5-star operations and direct mentorship from industry professionals. As a Guest Relations Intern and an essential ambassador of our luxury brand, you will work under the guidance of the Front Office Leadership Team to gain real-world experience welcoming guests, managing front-of-house interactions in the lobby and executive lounge, mastering Property Management Systems (Opera), and executing luxury guest recovery—all in line with Kempinski’s European heritage and DNA values.
What We Are Looking For
What We Are Looking For
- Current student or recent graduate in Hospitality Management, Tourism, Business Administration, or a related field.
- Embody Kempinski grooming and dress code standards while demonstrating high-end presentation and professional etiquette at all times.
- Assist with welcoming, escorting, and delivering personalized care to VIPs, long-stay guests, and returning visitors upon arrival and departure.
- Develop comprehensive knowledge of hotel services, dining outlets, room categories, and local attractions to guide guest inquiries effectively.
- Engage directly with guests in the lobby and executive lounge to gather feedback, suggest hotel experiences, and tailor personalized stays.
- Gain practical training on the Opera Property Management System and front desk operational workflows.
- Learn to manage guest inquiries, track preferences, and report concerns to supervisors to execute luxury service recovery.
- Help maintain immaculate, presentable, and organized conditions across the Guest Relations desk, Executive Lounge, and lobby reception areas.
- Participate in daily shift briefings, training workshops, and cross-functional communications with housekeeping, concierge, and culinary teams.
- Support supervisors with ad-hoc projects and secondary duties aligned with your internship learning objectives.
- A strong passion for luxury hospitality and a customer-first mindset.
- Warm, empathetic personality with excellent verbal and written communication skills in English (additional languages are a plus).
- High level of personal presentation, grooming standards, and emotional composure.
- Eagerness to learn, adapt to luxury operational standards, and work in a fast-paced environment.