Provide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, maintaining employee files, and departmental record logs.
OVERALL OBJECTIVES
- The job of Housekeeping Order Taker is executed satisfactorily when:
- All administrative and operational housekeeping tasks are managed efficiently.
- Kempinski housekeeping standards are strictly monitored and followed.
- LQA (Leading Quality Assurance) audit results are 85% and above.
MAIN RESPONSIBILITIES
- Maintain complete knowledge of:
- All hotel features/services, hours of operation.
- All hotel room types, numbers/names, layout, appointments, amenities and locations.
- Housekeeping services available for guests.
- Available laundry/dry cleaning services and hours of operation.
- Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
- Access all functions of computer system in accordance with departmental specifications.
- Set up work station with necessary supplies, maintain cleanliness throughout shift.
- Legibly complete requisition for additional supplies/materials and submit to manager.
- Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
- Review designated in-house guest list and be familiar with guests' names and room locations.
- Print designated reports and distribute accordingly.
- Update room status report in accordance with departmental procedures.
- Contact floor supervisor to resolve floor discrepant rooms.
- Monitor and track status of out of order rooms; update accordingly.
- Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
- Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
- Document pertinent information in departmental log book.
- Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
- Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
- Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
- Inventory and management of stock control.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
- Minimum of 1 to 2 years experience in a similar position.
- Preferably in an international, luxury five-star hotel.
- English - good communication skills.
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.