SCOPE
Reporting to the Banquet Manager, the Banquet Supervisor is responsible for supervising the successful organization, preparation, and execution of all types of banquet events. The incumbent will provide full support to ensure that the Banquet Service Department operates as a successful and independent profit centre, executing all functions efficiently to maximize guest satisfaction through effective planning, organization, and control of administrative and operational tasks.
- Assist in leading the banquet team efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
- Oversee and ensure the successful organizing and execution of all types of banquet events.
- Conduct shift briefings to delegate, update and disseminate relevant information to colleagues and part-timers.
- Supervise the team members on shift. Ensuring that they are well groomed and properly attired to ensure strict adherence to Hotel's standards of quality service
- Ensure function rooms, operating equipment, service and storage areas are well-maintained and in good and proper working conditions.
- Interact with guests and address guest feedback promptly and implement improvements to enhance overall satisfaction.
- Build close working relationship and effective communications with culinary team and other departments
- Directly oversee the actual set-up and services of contracted functions by giving specific information to servers, by coordinating the timings of event and to ensure success of each function
- Strictly adhere to all rules & regulations within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
- Warm, pleasant, friendly and confident, with good interpersonal skills.
- Possess good command of English
- Minimum 2 years’ experience in a similar capacity.
- Positive attitude and team player with ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
- Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
- Experience with MS Office with strong administrative, analytical, trouble-shooting and decision-making skills.