Position: GHL Support Virtual Assistant
Schedule: 7:00 AM–3:00 PM PST
Employment Type: Full-Time
Work Setup: Remote / Work From Home
Pay: $5–$7 USD/hour DOE
About the Role
We are looking for a GHL Support VA who can provide first-level technical support to clients using GoHighLevel (GHL).
This role is similar to working in a call center or technical support environment, but you will be working remotely from home. You will take incoming support calls from clients who may not be very tech-savvy and help troubleshoot their GHL issues in real time.
What You'll Do
- Answer incoming client support calls and clearly understand the issue.
- Troubleshoot common GHL issues while on the call.
- Assist clients with issues such as: - Text messages not being sent
- Appointment confirmations or reminders being sent incorrectly
- Workflow or automation issues
- Appointment scheduling problems
- Clients having difficulty navigating or using GHL - Walk clients through basic GHL functions and provide clear instructions.
- Troubleshoot workflows and identify what may be causing an issue.
- Determine when an issue cannot be resolved during the call.
- Document unresolved issues and pass them to the Back-End Support Team for further investigation.
- Maintain professional, patient, and clear communication with clients throughout each call.
Requirements
- Mid-level GoHighLevel (GHL) experience
- Ability to troubleshoot and understand GHL workflows and automations
- Strong, clear spoken English — this is a client-facing phone support role
- Previous call center, BPO, customer support, technical support, or phone support experience required
- Comfortable handling multiple types of client issues over the phone
- Patient and able to explain technical concepts to non-technical users
- Good problem-solving and troubleshooting skills
- Able to work independently in a remote environment
- Reliable internet connection and a quiet, professional workspace
What We're Looking For
We're looking for someone who can think through a problem while talking to the client, not just someone who knows how to use GHL.
You should be comfortable saying, "Let me check that for you," investigating the issue, trying a solution, and determining whether it can be resolved on the call or needs to be escalated to the back-end team.
If you have GHL experience + strong phone support skills + good troubleshooting ability, we'd like to hear from you!