ABOUT THE ROLE
We’re looking for a Venue Manager to help bring a new 750-capacity music venue to life inside the landmark Domino Sugar Factory. Built as a gathering space for sound, culture, and creativity, the venue will channel New York’s loud, honest, communal spirit, pairing industrial grit with instinctive hospitality and human connection.
The Venue Manager will play a key role in shaping the venue from day one, leading the team and taking ownership of daily operations and performance. They’ll bring every event together, from preparation behind the scenes to the experience on the floor, setting the highest of standards across hospitality, production, staffing, and compliance. Once the room is full and the pace picks up, they’ll keep teams working together, make clear decisions, and create an experience that artists and guests will want to come back for.
RESPONSIBILITIES
Venue Operations & Leadership
- Oversee daily venue operations, including scheduling, staffing, and maintenance.
- Lead the front-of-house team and ensure smooth transitions between events.
Event Advancement & Execution
- Advance all shows alongside the Production Manager, coordinating with promoters, artists, and vendors.
- Ensure technical, hospitality, and operational needs are handled in advance.
- Collaborate with production, F&B, ticketing, and security to deliver seamless events.
Artist Hospitality & Experience
- Manage all aspects of artist hospitality, including dressing room setup and rider fulfillment.
- Maintain strong relationships with tour managers, artists, and promoters.
Team Development & Staffing
- Support hiring, onboarding, and training of venue operations staff.
- Provide clear, day-to-day supervision and coaching.
- Help shape a team culture aligned with the venue and our values.
F&B Oversight, Guest Experience & Compliance
- Oversee F&B service during events, ensuring speed, quality, and presentation.
- Stay visible during shows to address service or guest issues as they arise.
- Ensure compliance with all venue licensing, health, and safety regulations.
REQUIREMENTS
- 3–5 years of venue operations or live event management experience.
- Strong understanding of show advancing, hospitality, and event execution.
- Experience managing teams in fast-paced service environments.
- Familiarity with venue systems including ticketing, POS, and scheduling software.
- Ability to lead cross-functional teams and respond quickly to operational issues.
- Comfortable working nights, weekends, and holidays as needed.
- Strong communication and interpersonal skills, especially under pressure.
- Passion for live music and delivering exceptional guest and artist experiences.
BENEFITS
Health Insurance - 100% employer covered
401K - 4% match
PAID TIME OFF - Flexible PTO
EQUAL EMPLOYMENT OPPORTUNITY
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.