THE ROLE
We’re looking for a General Manager to help build and lead a new flagship Italian restaurant inside the landmark Domino Sugar Factory. Rooted in Italian traditions, the restaurant will pair wood-fired cooking and precise technique with a highly seasonal menu, sourcing ingredients directly from local NYC producers and specialty Italian suppliers. Shared plates and a lively neighborhood atmosphere will define the experience. You’ll shape the team and culture from the start, lead daily operations, drive financial performance, and set a high standard for service and warm, thoughtful hospitality.
RESPONSIBILITIES
Guest Experience & Service Leadership
- Lead service, ensuring the team delivers warm, polished, and intuitive hospitality.
- Address guest concerns with professionalism and care, turning challenges into positive impressions.
- Stay attuned to guest feedback. reviews and service trends, and use those insights to coach the team and improve execution
Bar & Operational Management
- Partner with the beverage manager on all aspects of bar operations including inventory, ordering, cost tracking, and vendor relationships.
- Assist with cocktail execution, product quality, and service timing.
- Maintain back of house systems including POS, inventory tracking, and scheduling tools.
- Ensure compliance with health, safety, and labor standards across all operations.
Business & Financial Growth
- Own P&L performance, labor planning, and cost controls, including collaborating on annual budget inputs.
- Assist with monthly reporting, financial tracking, and identification of operational deficiencies.
- Contribute to strategies that increase revenue and guest spend.
Team Management & Development
- Lead a high-performing FOH team including leaders, bartenders, floor staff, and support.
- Conduct hiring, onboarding, and regular training sessions to uphold service standards.
- Guide pre-shift meetings and provide ongoing performance coaching grounded in accountability and care.
- Foster a culture of hospitality, professionalism, and pride.
Brand Stewardship & Programming
- Maintain the brand’s tone and aesthetic across all elements, from service style and uniforms to ambiance and experience.
- Support creative and marketing efforts when needed to further reinforce brand positioning or accommodate press related inquiries.
REQUIREMENTS
- 3-5 years of progressive operational leadership in high-end food & beverage and restaurant operations.
- Exceptional leadership skills with a track record of building and retaining high performing teams.
- Strong financial acumen and confident, clear communication across all levels, from ownership to front of house staff.
- Deep knowledge of NYC compliance requirements across liquor licensing, food safety and health & safety regulations.
- A genuine passion for hyper-seasonal Italian cuisine, artisanal craft, and elevated hospitality.
EQUAL EMPLOYMENT OPPORTUNITY
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Health Insurance - 100% employer covered
401K - 4% match
Flexible Paid Time Off