Job Title Philips Store For Business Platform Manager - Western Europe Personal Health Job Description The Philips Store For Business Platform Manager will play a key role in optimizing, growing and continuously improving our B2B platform ecosystem. Working cross-functionally (IT, Operations, CRM) this role plays a critical part in building a strong and consistent and customer-centric Philips presence on the B2B store. Driving customer experience, business growth and operational excellence. In this position, you will act as the bridge between multiple teams and stakeholders, ensuring that business needs, commercial opportunities, customer expectations and technical improvements are translated into effective, scalable and sustainable solutions. You will actively identify growth engagement, conversion, retention and revenue performance. Also, this role is responsible to continuously optimize performance through data and insights, and by combining strong analytical skills with technical understanding and a commercial mindset. You will drive platform excellence and improve the end-to-end customer experience, unlock growth opportunities and enable sustainable business success. Your role: Platform Performance & Optimization Monitor and optimize platform performance using KPIs and insights. Identify opportunities to improve customer experience, conversion, scalability, and operational efficiency. Data-Driven Decision Making Leverage data and analytics to uncover customer trends and growth opportunities. Translate insights into actions that improve engagement, platform performance, and business results. Stakeholder Management & Collaboration Act as the key link between Commercial, CRM, IT, Operations, and external partners. Align priorities, manage expectations, and ensure initiatives support business objectives and customer needs. Platform Governance & Continuous Improvement Drive platform enhancements based on business priorities, customer feedback, and performance data. Ensure changes align with strategic objectives, governance standards, and best practices. AI Enablement & Intelligent Automation Drive the adoption of AI solutions that enhance customer experience, commercial performance, and operational efficiency. Identify opportunities for AI-assisted customer service, deploy predictive analytics for churn prevention, and implement AI-driven customer segmentation and personalization to improve CRM effectiveness. Collaborate with CRM, Commercial, IT, and Operations teams to deliver practical AI use cases that create measurable business value while ensuring compliance with data privacy and governance standards. You're the right fit if: Competencies: Strong analytical mindset with experience interpreting metrics and transforming insights into action. You like to solve complex business and technical challenges. Agile, proactive, and solution-oriented. Ability to balance strategic thinking with hands-on execution Collaborative team player with strong stakeholder management Genuine passion for data and continuous improvement. Skills: Proven experience in platform management, CRM Management, Business Analysis, product ownership or similar role. Experience working with data visualizations and reporting tools. Indirect leadership / influencing without authority. Strong analytical and data interpretation skills Knowledge of CRM platforms, integrations, APIs, and digital ecosystems. Strong understanding of KPIs, process optimization methodologies, and performance management Compensation & benefits Doing meaningful work should come with fair, transparent rewards. The base gross annual salary range for this role is €81.000 – €101.000 EUR* annual. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for 3 % short term incentive, with your rewards linked to KPIs/company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision. *The indicated salary range applies to the primary location for this role; final compensation may vary by country. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. This position can be based in any of our designated European hubs. About Philips Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

Philips Store For Business Platform Manager - Western Europe Personal Health.

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