Responsibilities
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Own the telesales AI agent operation and development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates.
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Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities.
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Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.
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Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.
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Partner with the Analytics team to establish measurement and experimentation frameworks, track channel KPIs, and report on performance with accuracy and rigor.
Requirements
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Bachelor's degree in an analytical or technical field (e.g., Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing.
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Strong understanding of AI tools and the technical aspects involved in their deployment and integration.
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Experience managing external vendors and technology partners.
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Project management skills with the ability to communicate effectively across functions and levels of seniority.
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Fluency in English (written and spoken).
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Beginner to intermediate SQL skills.
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Experience designing and interpreting A/B tests.
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Hands-on experience working within or alongside sales channels.
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Knowledge of conversational AI or speech analysis.
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Experience building AI-driven solutions that deliver measurable business results.
Nice to Have
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches