Service Advisor – Murgado Ford of Chicago
Location: Chicago, IL | Job Type: Full-time | Pay: Competitive base pay plus performance-based incentives
About Murgado Ford of Chicago
Murgado Ford of Chicago, part of Murgado Automotive Group, is looking for a customer-focused Service Advisor to join our service team. In this role, you will be the main point of contact for customers during the vehicle maintenance and repair process, helping ensure a smooth, transparent, and professional service experience from drop-off to delivery.
What You’ll Do
- Greet customers promptly and provide a welcoming, professional service experience.
- Listen to customer concerns, document vehicle issues, and create accurate repair orders.
- Communicate recommended maintenance and repair needs clearly to customers.
- Provide estimates, explain costs, and keep customers updated on repair status and timing.
- Coordinate with technicians to help ensure work is completed accurately and efficiently.
- Recommend additional services based on vehicle inspection findings and maintenance schedules.
- Resolve customer questions or concerns with professionalism and urgency.
- Maintain accurate customer, vehicle, warranty, and repair documentation.
What We’re Looking For
- Previous Service Advisor experience or a similar customer-facing automotive role preferred.
- Strong understanding of automotive repair and maintenance services.
- Excellent communication skills with the ability to explain technical information clearly.
- Strong organization, attention to detail, and follow-through.
- Ability to multitask and stay professional in a fast-paced service environment.
- High school diploma or equivalent required; additional automotive or customer service training is a plus.
- Valid driver’s license with a clean driving record.
- Ability to work a flexible schedule, including some weekends.
Why You’ll Love Working Here
- Competitive compensation with performance-based incentives.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off.
- Employee discounts on vehicles, parts, and service.
- Ongoing training and career development opportunities.
- Supportive, team-oriented dealership environment.
Apply Today
If you’re a motivated automotive service professional who enjoys helping customers and keeping the service process moving, we’d like to hear from you. Apply today to join Murgado Ford of Chicago as a Service Advisor.