Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Business Analyst to join our team in Plano, TX! The Business Analyst partners with business and technical stakeholders to elicit, analyze, and manage requirements that support strategic objectives, translating business needs into clear, actionable requirements. This role analyzes processes, workflows, and data to identify gaps and improvement opportunities, evaluates solution options, and serves as a key communication liaison across teams. The Business Analyst coordinates User Acceptance Testing, manages scope and change, and helps ensure delivered solutions align with business goals and deliver measurable value. How You Will Contribute: Lead and facilitate requirements‑gathering sessions with business stakeholders using appropriate elicitation techniques across Agile and Waterfall methodologies. Analyze, document, and manage business and technical requirements, ensuring clarity, traceability, prioritization, and alignment with business objectives. Translate business requirements into system, technical, and process workflows and diagrams, including current‑state and future‑state models. Provide analytical and technical guidance to business stakeholders to support informed decision‑making. Employ Agile delivery practices by working with epics, features, user stories, acceptance criteria, and backlog refinement. Support solution design and system integration efforts by aligning requirements to system capabilities and existing business operations. Serve as a liaison between business users, technical teams, and external vendors to ensure shared understanding and timely communication. Establish relationships and work with business stakeholders to prioritize requirements and ensure that expectations and needs are fulfilled. Review and validate requirements and user stories to ensure readiness for development and User Acceptance Testing. Assist with business change management by supporting adoption, communication, and transition to new processes or systems. Define, monitor, and analyze KPIs to assess solution effectiveness and support continuous improvement. Skills & Experience to be Successful: Bachelor’s degree in Business, Information Technology or a related field 3-5 years of experience in business analysis or a similar position Experience working with Microsoft Dynamics 365 (Preferred) Experience working with project tracking tools, such as Azure DevOps. Experience with requirements gathering techniques (e.g., interviews, questionnaires, user observation, etc.) Ability to build strong relationships and work collaboratively on teams. Proven experience working with Agile/Scrum and Waterfall methodologies. Proficiency using Microsoft Office and business applications. Strong presentation skills and the ability to effectively communicate both horizontally and vertically across the organization. Experience using data visualization and process mapping tools, such as Microsoft Visio. Ability to work independently, with limited required direction and guidance. Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. Strong problem-solving skills with technology-related issues and complex business scenarios Business Analyst certification (Preferred) Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.

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