This is a full-time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members. Roles and Responsibilities: Actively monitoring and troubleshooting incidents related to Global Network infrastructure & services ensuring optimal performance Act as first responders helping to organize and control incident response & troubleshoot issues Monitor all the Consoles and Immediate response to alerts generated from the monitoring tools, indulge in investigation Timely update, escalation and resolution of network tickets Perform daily Health Check for Network, ensuring Network Uptime and service availability as per SLA Liaison with different Internal and External stakeholder including customers, vendor, carrier/circuit providers etc. Implementation of standard network changes Collaborate with Lead and Specialists for implementation of Migration/Upgrade Activities. Engage in Commission and Decommission Network equipment, services and circuits Document SOPs, KBAs, RCAs, and network diagrams. CCNA / an equivalent certification is mandatory (required within six months of Joining, if not already certified). Desired Skills: Routing & Switching (TCP/IP, Routing protocols like OSPF & BGP, IP addressing, DDI protocols) Good Understanding on Cisco & Arista Routers and Switches, for gather diagnostics and do initial troubleshooting Understanding on Wireless Standards & Security features, for gather diagnostics and do initial troubleshooting Ability to do advanced routing/switching, FW troubleshooting Understanding of Palo Alto and/or Fortinet Operations, ability to check routing and firewall rules, ability to analyze traffic logs Understanding of Monitoring Tools like SolarWinds/Splunk etc. Basic Understanding on GCP Cloud. Basic Understanding of polling methods like SNMP/ICMP/WMI/Agents etc. Understanding of IT Infrastructure to be able to effectively escalate issues to the right team/individual Ability to aid IT Teams as or when needed and work closely with the vendors. Comfortable working weekend shifts. Ability to multitask and handle multiple alerts Excellent verbal and written skills Ability to Collaborate across departments and work as part of a team. Good To have: Understanding of GlobalProtect Operations, ability to gather and analyze user logs and troubleshooting Knowledge of configuring, monitoring, and tracking alerts generated by different monitoring systems (Solarwinds, Splunk etc). Understanding of Jira Software for project and issue tracking, managing agile workflows, and Confluence for knowledge base and articles. Understanding of Multicast concepts like PIM-SM, MSDP, AnyCastRP Understanding of F5 Load balancer techniques Understanding of VPN techniques such as GRE, IPSec and SSL Understanding of scripting language/tools such as Python / Ansible / Terraform CME Group: Where Futures are Made CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here. As the world’s leading derivatives marketplace, CME Group is where the world comes to manage risk. We enable clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data – empowering market participants worldwide to efficiently manage risk and capture opportunities. CME Group exchanges offer the widest range of global benchmark products across all major asset classes based on interest rates, equity indexes foreign exchange energy agricultural products and metals. We meet uncertainty and volatility with confidence and clarity, across the trading lifecycle and around the world. Hear more about our employee experience Get a look inside CME Group and see what makes us tick A rewarding career is only the beginning Best Place to Work Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Additionally, CME Group does not communicate with job applicants over Telegram. Learn more here. For U.S. employment, CME Group is legally required to validate a new hire’s employment eligibility by having them complete an Employment Eligibility Verification (Form I-9) companied with legally acceptable proof of identity and work authorization (as listed on the Form I-9). CME Group uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters below for more details. E-Verify Notice E-Verify Notice Español U.S. Right to Work Notice U.S. Right to Work Notice Español

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