David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.
Position: Customer Service Representative
Location: Braga, Portugal
Work model: Hybrid
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems
Foster positive relationships by delivering prompt and courteous support
Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
Maintain a professional and empathetic approach in all customer interactions
Work collaboratively with colleagues and leadership to achieve team objectives
Share insights on recurring challenges and suggest opportunities for process or service improvements
REQUIREMENTS:
Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level
Previous experience in customer service would be advantageous
Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
Basic understanding of customer service principles and the ability to follow standard procedures
Ability to handle technical inquiries and troubleshoot common issues with guidance
Ability to quickly learn new software and technologies
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
Organized, detail-oriented, and able to manage multiple tasks simultaneously
Willingness to learn and adapt in a fast-paced or evolving support environment
OFFER:
Working schedule: Monday to Friday, 7AM-7PM, rotating schedule
Opportunity to work with a leading global travel & tourism brand
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts.