An Altium Agile Team Account Manager is responsible for driving growth and customer success within a defined portfolio of accounts by promoting adoption of Altium’s Agile Team solutions. The role focuses on managing customer relationships, identifying expansion opportunities, and supporting renewals while helping engineering teams improve collaboration, productivity, and design workflows. Working closely with internal stakeholders, the Account Manager delivers value through consultative selling, proactive account planning, and ensuring customers achieve their business and technical objectives.
Key Characteristics and Skills:
Strong relationship-building and stakeholder management skills
Consultative sales approach with the ability to uncover customer needs
Excellent communication, presentation, and negotiation skills
Commercial acumen with a focus on growth, retention, and customer value
Highly organised with strong time management and pipeline management abilities
Proactive, self-motivated, and results-driven mindset
Ability to collaborate effectively across sales, support, and customer success teams
Adaptability and resilience in a fast-paced, changing environment
Understanding of SaaS, subscription models, and technology solutions
Customer-first mindset with a passion for delivering outcomes
Qualifications:
Proven experience in account management, sales, customer success, or renewals
Experience working in SaaS, software, technology, or subscription-based businesses preferred
Demonstrated ability to meet or exceed revenue, retention, or growth targets
Experience managing multiple customer accounts and prioritising opportunities effectively
Strong proficiency with CRM systems (e.g. Salesforce) and sales tools
Bachelor’s degree in business, commerce, engineering, technology, or related field preferred
Experience working with cross-functional teams in a matrix environment
Knowledge of PCB design, engineering software, or electronics industry highly regarded