SWBC is seeking a talented individual to be the point of contact for a wide variety of workplace issues for employees as well as SWBC leadership within assigned client groups located across multiple worksite locations. The successful candidate will provide coaching and counseling to employees to help them achieve their goals; find solutions to employee relations issues; proactively identify opportunities for improvement within the workplace; and facilitate resolutions. This individual will also be responsible for recruitment activities associated with the assigned client groups. To be successful, this individual must be highly motivated and able to strike a balance between administrative functions and higher-level responsibilities, while juggling multiple projects and meeting deadlines. Why you'll love this role: In this role, you will be a vital part of the Human Resources team by providing conflict resolution to help employees and managers achieve their organizational goals. You will have continuous interactions with people and be a part of a dynamic environment. In order to be successful in this role, you will have to be excellent at problem solving and communication skills to cater to a variety of people. You will also be part of a collaborative, engaged, and hard-working team who shares ideas, promotes change and growth, and who is dedicated to providing excellence. Essential duties include the following: Serves as point of contact for employees in addressing HR issues and communicating HR policies, procedures, laws, standards and government regulations. Receives and responds to inquiries regarding employee policies and employee relations issues; provides appropriate coaching and counseling. Provides problem resolution and conflict management guidance for employees, including policy and procedure review, interpretation, and revision. Investigates employee relations issues, policy violations and other performance issues, and facilitates appropriate disciplinary action. Builds and maintains close working relationship with management and supervisors to identify staffing needs, job specifications, job duties, qualifications, and skills. Performs comprehensive targeted search strategy for qualified candidates via internal databases, job boards, direct sourcing, talent network, schools, professional associations, as well as personal business network. Screens, interviews, and assesses candidates to measure capability, aptitude, and ensure their qualifications meet open positions. Negotiates job offers for the most qualified candidate(s). Assists with development, implementation and administration of employee morale initiatives including Service Award Programs, Employee Retention, Recognition Programs, and Community Relations Programs. Plays an active role in the management development and performance management initiatives within assigned client group. Assists with coordination and administration of processing and orientating new employees; ensure accurate completion of required employment paperwork. Conducts exit interviews; reviews responses to makes recommendations to management for improvement and greater retention of employees. Participates in development and review of employee performance appraisals, checking for completeness, consistency and compliance with Company salary guidelines. Assists in monitoring, administering, evaluating, and modifying personnel policies for continuous improvement. Provides expertise to management regarding local, state and federal employment laws. Performs all other duties as assigned. Serious candidates will possess the minimum qualifications: Bachelor’s degree plus a minimum of 3 years’ experience in the field of Human Resources management, with heavy emphasis on employee relations, performance management and staffing. SHRM-CP or HRCI-PHR certification preferred. Proficient Microsoft Office skills, including Outlook, Word, and Excel. Excellent verbal and written communication skills. Able to use basic office equipment, including copy machine, personal computer, and fax. Experience working in Workday, a plus. Knowledge of federal and state employment-related laws and regulations including but not limited to FMLA, ADA, Title VII, and FLSA Wage & Hour laws. Strong interpersonal skills needed for working with all levels of management. Ability to manage multiple priorities, produce excellent work results, and follow through on commitments. Strong organizational and analytical skills along with good business judgment. Ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law. Ability to maintain confidentiality and utilize discretion in sensitive matters. SWBC offers*: Competitive overall compensation package Work/Life balance Employee engagement activities and recognition awards Years of Service awards Career enhancement and growth opportunities Leadership Academy and Mentor Program Continuing education and career certifications Variety of healthcare coverage options Traditional and Roth 401(k) retirement plans Lucrative Wellness Program *Based upon employee eligibility Additional Information: SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law. To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button. Join Our Team Great People. Great Company. Great Place to Work. SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals. Headquartered in San Antonio, Texas, SWBC employs 2,400 people nationwide. At SWBC, you are not just an employee number, but a vital team member; each employee stands out and has the ability to make a direct impact at SWBC. We’re looking for the brightest and most creative to help introduce new solutions to new problems identified in the market and improve how our existing solutions can better help our users. SWBC is a big proponent of nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities and having a platform to make meaningful changes come to life.

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