Are you the service-orientated Account Manager we are looking for? Do you have an interest in financial products and building strong relationships with Tier 1 institutional clients? Then we would love to invite you to join our Institutional Service team in Singapore. We take pride in a high satisfaction and aim for improving the overall customer relationship. The Institutional Service desk is the key point of contact for all day-to-day operational queries, as well as complex issues for our institutional clients. You will be responsible for delivering a high level of service to a portfolio of White Labels, Introducing Brokers and Financial clients. Among others you will be responsible for: Key point of contact for day to day, operational queries and escalations for your own portfolio of institutional clients Actively participating in the development of our partners through education Dealing with clients’ queries and resolving escalations Investigating more complex partners’ requests together with specialists and relevant stakeholders Identifying customer needs and being the voice of the client within our organisation Owning small projects to improve/develop services that result from customers´ needs Key competences: Min. 3 years of Account management, Middle Office or Client facing operational role in the financial industry Fluent in English and the ability to speak additional language for asia market is of advantage Team player with strong communication skills Ability to work under pressure & setting the right priorities in a dynamic environment A self-starter who is passionate about providing excellent customer service & “can do” attitude; ability to take ownership Has a structured approach to handling tasks and is a stickler to attention for detail Able to prioritize tasks based on client impact, severity and/or importance Dedicated to constantly improving work efficiency with clients and also inter-departments We get curious people invested in the world When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on. You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don’t just offer a job – we offer an opportunity to invest in your future! How to apply : Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better! About Saxo Bank Support our purpose We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions. Be part of a unique journey Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that: . Continuously strives to improve the Saxo Experience and exceed our clients’ expectations. . Always invests in the future . Builds unrivalled platforms for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets. . Consistently wins the highest accolades for our platforms, products and services. Own your future So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team. For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais. More about Saxo Bank

Account Manager, Saxo Institutional Service.

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