Zameen.com is looking to hire a ‘Chat Support Executive’ for its Bayut and Dubizlee Operations.
Job Responsibilities:
- Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
- Responsible for client account up gradation upon receiving invoices from different channels.
- Responsible for client account degradation upon expiration of client account.
- Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
- Responsible to setup XML feed Integration.
- Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
- Live chat support to all related web users.
- Providing after sales & support to all account managers.
Job Requirements:
- Experience: 06 months - 1 Year (Email/Chat Support)
- Education: Must be a graduate
- Location: Gulberg, Lahore
- Shifts: Hybrid
- Gender: Both
- Position Level: Entry Level
- Should have very good command over spoken and special written English.
- Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
- Preferably a graduate with a minimum 6 Months experience.
- Experience in Customer services role, preferably from a support/call center.
- Strong communication and follow-up skills.
- Have a working knowledge of computer software like MS Word and Excel.