Location: Work from Home
Type of Employment: Full-time or Part-time (depends on client requirements)
Work Shift: US Business Hours
About Us
OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us and be part of a dynamic team that values excellence and innovation. Learn more at ourassistants.com.
Job Summary
We are looking for a highly organized and responsive Maintenance Coordinator to manage property maintenance requests, vendor assignments, and work order follow-ups. The ideal candidate will coordinate repair and service needs between tenants, vendors, and property managers, ensuring timely and high-quality resolution of maintenance issues.
Key Responsibilities
- Receive and respond to maintenance requests via phone, email, or property management software
- Create, assign, and monitor work orders in coordination with vendors and technicians
- Communicate service updates with tenants and property owners
- Follow up on open work orders to ensure timely completion and resident satisfaction
- Verify and process vendor invoices for accuracy and completeness
- Manage emergency maintenance situations with appropriate urgency
- Maintain detailed maintenance logs and vendor performance records
- Generate maintenance activity reports for property managers and owners
Qualifications and Skills
Required:
- 2+ years of experience in property management or maintenance coordination
- Familiarity with property management software (e.g., AppFolio, Buildium, Propertyware)
- Excellent English communication skills, both written and verbal
- Ability to prioritize and manage multiple maintenance requests simultaneously
- Strong problem-solving and decision-making abilities
- Experience coordinating with vendors, contractors, and maintenance teams
Preferred:
- Background in handling residential and property maintenance
- Knowledge of maintenance workflows, service SLAs, and tenant satisfaction practices
- Experience in handling after-hours or emergency maintenance requests
Additional Requirements
- Must be currently residing in the Philippines or Latin America
- Must have a stable internet connection and remote-ready workstation
Compensation and Benefits
- Permanent work-from-home setup
- Ongoing training and professional development opportunities
- Collaborative and supportive work environment
- Competitive salary