Detailed Description
Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems
Roles and Responsibilities:
- Maintain strong working relationships with customers and team.
- Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.
- Understand warranty and insurance guidelines as it pertains to break-fix.
- Customer, Partner/Vendor and cross-department relationship management.
- Manage and update support cases in Customer, Netsync and OEM systems.
- Work on site hardware support cases for Netsync’s Onsite Support service requests.
Additional Duties:
- Assist with on-site projects.
- Assist in continual improvement to further streamline and automate existing processes and procedures.
- Upkeep of work area.
- Assist Network Team with network appliance installations.
- Continued technical education.
- Attend and contribute to weekly team meetings.
- Other responsibilities as assigned by management.
Skills and Experience:
- Strong attention to detail.
- Good communication skills.
- Good organization skills.
- Good customer service skills.
- Curiosity and strong desire to constantly learn.
Minimum Qualifications/Technical and Education Requirements:
High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver’s License, Clean Driving Record.