Company Overview
Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.
Visit www.superloop.com to learn more.
Business Unit Overview
Finance: Superloop's Finance unit aims to create a more valuable Superloop, in the eyes of Superloop's customers, it's employees, it's shareholders, and the communities in which we operate. Superloop's Finance unit owns and executes six core processes - data & analytics, financial control, treasury, billing & accounts receivable, accounts payable and finance business partnering.
Role Purpose
The purpose of this role is to address customer billing concerns and contribute to a positive customer experience.
Key Responsibilities
Billing Inquiries: Responding to customer inquiries related to billing statements, charges, and payment details. This involves explaining billing procedures, resolving discrepancies, and clarifying any confusion customers may have about their bills.
Payment Processing: Handling customer payments, which may include processing credit card transactions, direct debits, or other payment methods. Billing Executives are responsible for ensuring that payments are recorded accurately and promptly.
Account Maintenance: Updating customer account information, including changes in billing addresses, contact details, or payment methods. Ensuring that customer records are current and accurate is essential for effective billing processes.
Customer Communication: Communicating billing-related information to customers, such as upcoming payments, changes in billing policies, or any other relevant updates. Clear and proactive communication can help in preventing potential issues and maintaining customer satisfaction.
Documentation: Maintaining accurate records of billing transactions, customer interactions, and issue resolutions. Proper documentation is essential for tracking customer histories and for internal reporting purposes.
Compliance: Ensuring that billing processes comply with relevant regulations, industry standards, and company policies. Billing Executives may need to stay informed about changes in billing regulations and adapt processes accordingly.
Cross-Functional Collaboration: Collaborating with other departments to address customer concerns, implement changes in billing processes, and improve overall customer experience.
Qualifications and Experience
School leavers with an A/L background in Commerce or Accounting, or candidates who are partly qualified in AAT/CIMA/ ACCA or CPA (Foundation Level)
Six months of internship or relevant work experience would be an added advantage
Ability to manage a high-volume workload and meet tight deadlines
Strong organizational skills and attention to detail
Ability to work effectively both independently and as part of a team
Fluency in English is mandatory
On Offer
We believe in creating a workplace that's as rewarding as it is fun! Here's what you can look forward to when you join our team:
Quarterly Superstar Awards - recognition for those who go above and beyond.
Milestone Gifts & Birthday Cake.
Referral Bonus - get rewarded for bringing great talent into the TechHub.
Fruits and Nuts Mondays and Wednesdays – a healthy start to your week.
Monthly Engagement Events - cricket matches, festive celebrations, and more.
Quarterly Team Outings – time to unwind and connect outside work.
SuperEats – enjoy affordable pre-ordered breakfast and lunch options.
Flexible Work – 3 days in the office, 2 days from home (once confirmed).
Career Excellence Program – build your future into telco and tech, right here at Superloop.
Employee Assistance Program – we’ve got your wellbeing covered.
At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.