The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.
Job Summary
We are looking for a hands-on and customer-focused After-Sales Engineer to support post-sales service operations. This role is responsible for troubleshooting technical issues, supporting service partners, and ensuring a high level of customer satisfaction through effective service delivery.
Key Responsibilities
- Provide technical support for products after delivery, including diagnostics, troubleshooting, and issue resolution
- Assist in managing regional after-sales service operations and support field service activities
- Work closely with customers and service partners to resolve product and service-related issues in a timely manner
- Conduct on-site inspections, maintenance support, and technical training when required
- Track, analyze, and report common technical issues, and provide feedback for product improvement
- Support customer complaint handling and ensure proper follow-up and resolution
- Assist in major issue escalation and participate in root cause analysis
- Collaborate with cross-functional teams (engineering, quality, operations) to improve service processes and product performance
Qualifications
- Associate or Bachelor’s degree
- 1–3+ years of experience in after-sales support, technical service, spare parts, or battery-related industries preferred
- Strong troubleshooting and problem-solving skills
- Good communication skills and customer-oriented mindset
- Ability to travel as required
- Self-motivated, detail-oriented, and a strong team player
Preferred Qualifications
- Experience with EV batteries, automotive systems, or related technical products
- Prior field service or on-site support experience
- Bilingual in English and Mandarin Chinese preferred.
RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.