The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.
We are seeking a hardworking Technical Training Manager for Customer Service Department to lead design and delivery of technical training programs. This role will involve designing, developing, and delivering training programs for RIDE’s electric vehicle lineup to include operators, maintenance personnel, and other stakeholders.
JOB DESCRIPTION
RESPONSIBILITIES:
- Conduct individual and team skills gap analyses.
- Develop technical training courses for all levels (beginner, intermediate and advanced), training programs and materials including outlines, text, handouts, hands on exercises and training evaluations.
- Coordinate product-related training, including presentations of new features and simulation activities in a demo environment
- Oversee implementation of LMS including vendor selection and deployment.
- Ensure all new hires undergo essential technical training and ongoing training certification.
- Establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement.
- Schedule in-house educational sessions.
- Measure improvements in employees’ job performance at the end of each course.
- Gather feedback from trainees and instructors and recommend suggestions to the learning process.
- Acting as the main point of communication regarding training and requirements between customers and Customer Service Department.
- Provide leadership and guidance to team members to keep them motivated and help them achieve individual and team-based performance goals.
- Delegate work assignments effectively to trainers and writers to meet set goals.
- Manage all customer queries regarding training and resolve issues in coordination with the relevant departments.
- Determine adequate skill and performance enhancement programs to keep training team technically sound and updated to enhance their productive.
- Ensure that company safety guidelines are followed by team members.
- Monitor and manage expenses within the allotted budget.
- Work with various teams to achieve optimum customer service, profitability, and cost effectiveness.
- Oversee performance evaluations, appraisals, and training needs for team members.
TRAVEL
- Travel is expected for this position.
QUALIFICATIONS
- Excellent customer service skills.
- Proven work experience (3 years) as a Technical Training Manager or similar role.
- Strong leadership.
- Results-orientated and able to work in different environmental conditions.
- Ability to travel.
- Proficiency in MS Office (Outlook, Word, Excel).
- Experience in developing technical course content.
- Knowledge of web-based learning platforms and modern educational techniques
- Excellent communication skills with the ability to explain technical terms using simple language.
- Additional certification in training (e.g., Certified Technical Trainer) is a plus.
Location: Pasadena CA (On-site)
Type: Full-time
Salary: $100-$135K per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Relocation assistance
- Vision insurance
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.
RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.