Taking care of the relations with all collection entities
- Follow up of the collection’s performance
- Daily management of the collection network
As part of the Group collection team, the Debt collection expert assumes various responsabilities
Network Management :
- Implement a close collaboration with each regional Claims and collection managers/ local collection managers
- Organization of workshop in order to improve processes/ working methods
- Share best practices within the collection network
- Organization and preparation of the monthly calls with the regions
- Support entities in making sensitive decisions
- Make decisions within the Group delegation levels
- Ensure the effective internal coordination between collection entities
- Attend internal and external meetings with suppliers, customers, other group departments when required
- Promote the business line, resolve issues and discuss services and concerns
Reporting and Analysis: follow-up of the performance
- Monthly analysis of the collection results
- Organization of regular portfolio review with different countries
- Launch of specific action plans and follow-up to improve the performance
- Monitor the performance of legal services and maintain relationships with key suppliers.
- Follow up of sensitive files (crucial)
Coordination within the collection tool
- Close relation with product owner of COP and Implement a close cooperation with Business technology Team
- Development and enhancement of the reporting’s capability: specify new Debt Collection needs.
- Participation of meetings with BT to implement
Customer service:
- Take part in specific debt collection tender in order to support the collection entities and the Group specialties dept
- Promote Coface’s Debt Collection Services towards Clients / Prospects / Partners / Brokers
- Monitor the quality of service delivered by the collection entities for the most important clients in debt collection
- Handle complaints both internally and externally which are relevant to the department
Experience
- 5 year’s experience in Debt Collection industry or equivalent
- Master / Bachelor in Business Administration or equivalent University degree
IT systems
- COP
- Atlas / Cofanet
- INCA
- Microsoft office
- Sharepoint
Practices
- Debt Collection practices
- Knowledge of Coface’s products / conditions / provisions (especially Debt Collection)
- Excellent negotiation and mediation skills