Core Responsibilities
- Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.
- Provide support for users across central business applications including incident response, incident management and root cause analysis.
- Work with the wider business to continually improve and test business continuity & disaster recovery planning & processes.
- Support our security program with the maintenance of security related activities including investigations and best practices.
- Maintaining precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs.
- Maintain the security posture of end user devices including vulnerability management
- Manage the internal service desk ticket queue with the wider team
- Supporting the team with a variety of internal IT projects
- Deployment and management of security tools to end user devices
- Provide proactive and reactive technical support for meeting room technology, ensuring equipment readiness and resolving issues promptly
- Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment.
- Perform regular checks, maintenance, and setup for monitors, displays, and related peripherals across the company's office locations.
- Conduct Portable Appliance Testing (PAT) on all relevant IT and AV equipment according to UK safety standards and maintain accurate testing records.
- Apply a deep technical understanding of IT infrastructure (networking fundamentals, operating systems) and AV systems to effectively troubleshoot integrated systems
Requirements
- At least 3 years of experience in a similar role
- Strong experience configuring and managing Google Workspace to Google best practices
- Demonstrable knowledge of deploying and managing an EDR platform
- Deep technical knowledge across a variety of SaaS services
- An analytical and problem-solving mindset
- A positive attitude and a willingness to learn
- Strong organisational skills with the ability to manage tasks while managing multiple priorities simultaneously
- Strong communication and interpersonal skills
- A proactive and detail-oriented approach to work.
- The ability to explain technical concepts to non-technical audiences
- Autonomous working capability while also working as part of a team
- Agile mindset with the ability to adapt to changing priorities and requirements.
Desirable Skills & Experience (Optional):
- Experience managing and administering a scaled public cloud instance, preferably GCP.
- Administration knowledge of Qualys and Workspace One.