Pay Range: Miami, Charlotte: $133,000 - $148,000 per year Atlanta: $140,800 - $156,500 per year SUMMARY Responsible for managing and promoting the AAA’s products and services within the assigned region. The role involves building and maintaining relationships with key stakeholders, managing cases, and ensuring adherence to AAA-ICDR rules and procedures. ESSENTIAL FUNCTIONS Provide strategic leadership and direction for the region's ADR services, ensuring alignment with the organization's overall mission and goals. Oversee and manage the work of Directors, setting performance expectations, providing guidance and support, and conducting regular performance evaluations. Develop and implement strategic plans to expand the organization's ADR services within the region and key industries, identifying new business opportunities and key accounts. Build, foster and maintain high-level relationships with key stakeholders, including clients, prospects, industry partners, and legal and business communities, to promote the use of AAA's ADR services. Serve as a thought leader and expert in the field of ADR, representing the organization at industry events, conferences, and meetings. Collaborate with the business development and outreach team to analyze market trends, user needs, and service quality, using data-driven insights to inform strategic decision-making and service improvements. Oversee the recruitment, training, and development of panel members, ensuring adherence to AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators. Manage complex arbitration and mediation cases; provide guidance and support to Directors in managing complex cases, ensuring adherence to rules, procedures, and best practices. Develop and manage the region's budget, ensuring efficient allocation of resources and monitoring financial performance. Ensure compliance with information security and data privacy policies, and promote a culture of confidentiality and integrity throughout the region. Collaborate with DVPs, Regional Vice Presidents, Panel Resources & Development, and senior leadership to share best practices, identify opportunities for cross-regional collaboration, and contribute to the overall success of the organization. Regularly report on the region's performance, key initiatives, and challenges to senior leadership and other relevant stakeholders. Demonstrate strong leadership skills, fostering a positive and productive work environment that encourages employee engagement, development, and retention. Collaborate with key organizations, including cooperation agreement entities, bar associations, regional societies, and others, to enable a higher visibility of ICDR within these organizations. Oversees and directs the daily operation of the regional office. Demonstrates regular, reliable, and predictable job attendance. Attend on-site and in-person meetings and training sessions. EDUCATION AND EXPERIENCE Bachelor's Degree in business, legal studies, or a related field; advanced degree such as a Master's in Business Administration (MBA), Juris Doctorate (JD), or Master of Laws (LL.M.) strongly preferred. Minimum of 5 years of progressively responsible experience in alternative dispute resolution (ADR), legal services, or a related field, with at least 3 years of management experience. Proven track record of business development, relationship management, and strategic planning in the ADR industry. KNOWLEDGE, SKILLS & ABILITIES In-depth knowledge of ADR processes, rules, and best practices, particularly in the areas of arbitration and mediation. Outstanding communication and interpersonal skills, with the ability to build and maintain relationships with a diverse range of stakeholders. Excellent presentation and public speaking skills, with the ability to effectively communicate complex ideas to diverse audiences. Proficient in the use of technology, including case management software, customer relationship management (CRM) systems, and data analysis tools. Able to travel as required (approximately 20%) to attend meetings, conferences, and other events. The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. Thank you for your interest in a career with the American Arbitration Association. You can track your application status and complete any required tasks below. The American Arbitration Association (AAA) and its global division, the International Centre for Dispute Resolution (ICDR), are global leaders in arbitration, mediation, and online dispute resolution. For over a century, we have helped resolve complex disputes with fairness, efficiency, and integrity — earning the trust of businesses, organizations, and individuals worldwide. Today, we are transforming how disputes are resolved. As a digital-first, solutions-driven organization, we are integrating advanced technology, data, and AI-enabled tools to improve speed, accessibility, and the overall user experience. Our culture is grounded in purpose, innovation, and continuous improvement. We are proud to be recognized as a best-in-class employer, offering meaningful careers where employees can grow, collaborate, and make a measurable impact. Our comprehensive benefits include health coverage, a 403(b) with strong employer contributions, student loan assistance, and generous paid time off — supporting both professional success and personal well-being.

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