Project Manager
Full Time
Amman, Jordan
Position Overview
The Project Manager is responsible for planning, coordinating, and overseeing client projects from initiation to closure, ensuring on-time delivery and alignment with client objectives. The role involves managing resources, mitigating risks, and facilitating communication between clients and internal teams to achieve successful project outcomes.
Key Responsibilities:
Project Planning and Initiation:
- Define project scope, objectives, deliverables, and timelines in collaboration with clients and internal stakeholders.
- Develop detailed project plans, including milestones, tasks, resource allocation, and risk management strategies.
- Conduct project kickoff meetings to align stakeholders on goals and expectations.
Resource and Task Management:
- Coordinate with internal teams, including Product Development, Customer Success, and Support, to ensure adequate resource allocation.
- Monitor resource utilization and adjust assignments to optimize efficiency and meet deadlines.
- Track task progress to ensure timely completion and address potential delays.
Risk Management and Issue Resolution:
- Identify potential project risks and develop mitigation plans to address them proactively.
- Resolve project issues promptly, escalating critical concerns to senior management as needed.
- Maintain a risk log to document risks, resolutions, and outcomes.
Client Communication and Stakeholder Engagement:
- Serve as the primary point of contact for clients during the project lifecycle, providing regular updates and progress reports.
- Facilitate milestone reviews with clients to ensure alignment and address concerns.
- Manage scope changes by obtaining client approval and updating project plans accordingly.
Performance Tracking and Reporting:
- Monitor project performance against KPIs, such as on-time delivery and client satisfaction.
- Generate detailed project status reports for internal and client review.
- Conduct post-project evaluations to analyze outcomes and identify areas for improvement.
Project Closure and Handover:
- Ensure all deliverables are completed, tested, and approved by the client.
- Prepare a project closure report summarizing outcomes, lessons learned, and client feedback.
- Facilitate a smooth handover to Customer Success and Support for ongoing client management.
Qualifications:
- Bachelor’s degree in Business, Project Management, or a related field.
- 3+ years of experience in project management, preferably in technology or SaaS environments.
- Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
- Excellent communication and interpersonal skills to manage client relationships effectively.
- Proficiency in project management methodologies (e.g., Agile, Waterfall).
- PMP, PRINCE2, or a similar certification is a plus.