The Customer Success Partner is responsible, alongside a Strategic CSP, for the growth and retention of the shared client portfolio, for the Healthcare Vertical’s top strategic accounts As a CSP, you will share in the responsibility for full end to end customer account management. A successful CSP not only manages the day to day screening program for the customer, CSP develops strategic relationships with the customer and identifies opportunities to expand SBC’s footprint within the customer via incremental products and services Responsibilities:  Implement and manage customer background screening programs to best align with customer’s organizational needs and goals  Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base  Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging FA's products and services  Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles  Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction  Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers.  Manage client interactions using Salesforce.com.  Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs  Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business,  You are able to perform duties within strict deadlines  You excel when working both within a team and independently  You have solid knowledge of FA production systems Job Qualifications:  Bachelor's degree or equivalent experience Experience:  2+ years’ experience in a client-facing role (Preferred)  Sales and/or sales management experience  Team management experience is a plus  Strong client focus – commitment to delivering superior client experience and advocating for client needs Consultative selling skills – experience expanding account reach, up/cross selling, new business development  Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win  Analytical skills – assess risk and opportunity, identify innovative ways to eAectively address client needs in a high-volume, transactional environment, analyse performance indicators and use to inform strategies and tactics  Excellent oral and written communication skills  Microsoft OAice – Expert (especially Excel and Power Point)  Salesforce.com – Intermediate  High comfort level with technology and software systems We have great people here and are looking for more. Come join us! Follow us: Facebook Instagram LinkedIn X YouTube Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law. First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/. Ready to make an impact and shape the future of trust in the workplace? Explore opportunities and join our team. As an award-winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle. Join us and help shape the future of trust, guided by our values: Authenticity Curiosity Integrity Teamwork Customer-inspired Be a part of the growth, innovation, and impact we’re building at First Advantage! Professional development opportunities, such as our award-winning SOAR program Generous Paid Time Off Program* Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities* Competitive benefits (medical, dental, etc.)* Global Employee Assistance Program (EAP) available to all team members Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year *Must meet hourly work requirement to be eligible Apply today to learn more about why we’re proud to say #WeAreFA! First Advantage does not charge candidates any fees at any stage of the recruitment process. We will never ask you to make a payment, purchase equipment, transfer money, or provide financial account information to obtain employment. If anyone claiming to represent First Advantage requests payment or other financial information, please treat the communication as suspicious and contact us through this website for verification.

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Firstadvantage

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Senior level
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QA

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Hybrid

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