Start building a career with purpose. At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities. Join us to explore new possibilities, grow through real experiences and start making an impact across Asia. About the Role 1. To manage (administration related matters) panel of healthcare providers that provides medical services with cashless facility to covered members and policyholders of AIA health insurance policies. 2. To support claims operations and act as intermediary for operational matters between panel providers and AIA Health Services. 3. Responsible for maintaining providers system set-up, updating and prompt communication for smooth operation between providers & AIA Roles & Responsibilities: 1. Network Management Hospital Panel-ship To provide the relevant assessment study on new panel provider applicant and provide recommendations based on credentialing guidelines and requirements. To support the process of deliberation by the Hospital Specialist Review Committee which includes documentation and site visits. Provider Engagement To provide and receive feedback from providers for mutual improvement. Contracting To support the negotiation of provider contract to gain strong commercial improvements and delivery of major cost savings. To be ensure necessary contracts are renewed before expiry, i.e. package pricing contracts and to continuously follow up to ensure contracts are closed within a reasonable time period. Relationship Management/Communication To oversee the handling of complaints from internal and external clients on services related issues by panel providers especially issues related to claims and GL TATs & SLAs. To oversee and track swift resolution of claims and GL issues related to internal AHS processes thru active operations meeting and interventions. To conduct provider training sessions and proactively communicate with panel providers on new procedures and/or urgent updates to daily operational requirements of AHS 2. Business Development To coordinate business events with providers including meetings, official openings, launches, etc. To develop and disseminate marketing materials related to packages and Platinum provider with assistance from Provider Business Associates. To develop and bridge the relationship between Agency with package and Platinum providers. To follow up and close the Addendums for package pricing and terms renegotiations with providers. 3. Alliance Management To drive steerage to Platinum and package pricing partners To proactively manage the allocation and promotion of health events to preferred or package partners. 4. Others To perform other tasks as and when required Minimum Job Requirements: Degree/Diploma in Health or Life Sciences, Allied Health or relevant disciplines Working experience in healthcare or managed care or insurance industry. Knowledge in healthcare management, experience in nursing and medical advancement. Good verbal and written communication skills, problem solving skills, able to manage people, fundamental knowledge in accounting principles, good analytical skills, proficiency in basic computer operating software like MS Office, willing to travel for job assignments. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. "Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like. View our AIA LinkedIn page Bring your difference to AIA

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