JOB REQUISITION "Gurgaon” “RH” “Specialist - Application Support and Maintenance” LOCATION NEW DELHI ADDITIONAL LOCATIONS JOB DESCRIPTION KEY RESPONSIBILITIES 1. Ticket Management: o Monitor and manage incoming support tickets related to the iTRAC application. o Prioritize and categorize tickets based on urgency and impact. o Collaborate with users and stakeholders to gather necessary information for issue resolution. o Ensure timely updates and communication with users regarding the status of their tickets. 2. Batch Stream Management: o Oversee the scheduling and execution of batch jobs within the iTRAC application. o Monitor batch job performance and troubleshoot any failures or delays. o Coordinate with relevant teams to ensure that batch processes run efficiently and meet business requirements. 3. Light Coding: o Perform light coding tasks as needed to enhance application functionality or resolve issues. o Collaborate with development teams to implement changes and improvements to the iTRAC application. o Document code changes and maintain version control as required. 4. Manual Validations and Reconciliations: o Conduct manual validations of data and processes within the iTRAC application to ensure accuracy and compliance. o Perform reconciliations between different systems and data sources to identify discrepancies and resolve them promptly. o Generate reports on validation and reconciliation outcomes for review by management. 5. Collaboration and Communication: o Work closely with cross-functional teams, including IT, operations, and business units, to address application-related issues and enhancements. Provide training and support to end-users to maximize the effective use of the iTRAC application. o Participate in regular meetings to discuss ongoing projects, ticket statuses, and process improvements. Key Requirements  Able to work until 9:00 AM PST two times a week.  Some Production Support Experience  Some SQL and light development experience  Good communication Skills  Good documentation Skills  Able to work within a team Nice to have Experience with Jira, ServiceNow, Autosys, MFT Required Qualifications Graduation: B Tech Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services. Protiviti (www.protiviti.com) is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and our independent and locally owned Member Firms provide clients with consulting and managed solutions in finance, technology, operations, data, analytics, governance, risk and internal audit through our network of more than 85 offices in over 25 countries. Named to the 2020 Fortune 100 Best Companies to Work For® list, Protiviti has served more than 60 percent of Fortune 1000 and 35 percent of Fortune Global 500 companies. The firm also works with smaller, growing companies, including those looking to go public, as well as with government agencies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.

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