Responsibilities
Operations
- To provide passengers with welcoming, meet and greet, fast pass and loyalty program operation services in accordance with the determined rules and procedures in order to ensure customer satisfaction.
- To implement airport regulation procedures and instructions during the implementation of operational services.
- To support passengers' check-in, luggage, shopping, visa (arrival) etc. transactions to ensure customer satisfaction.
- To ensure that passengers of contracted airlines, passengers with fast pass rights and members of loyalty programs pass through fast track points.
- To supervise and control the fixtures at the service points, to provide the necessary notifications in case of malfunction and to follow the solution, to report to superiors, to ensure the order and cleanliness of the service points.
- Following the documentation processes and keep passenger lists, usage reports, etc.
- To monitor and control the catering, cleaning, etc. services of the lounges in order to ensure continuity and increase of passengers' satisfaction, and to report deficiencies when necessary and ensure that they are corrected.
- To carry out daily slip and invoice transactions in order to invoice the service usage fees.
- To support determined marketing and sales activities.
- Achieving given sales targets.
- Achieving customer satisfaction survey targets.
To carry out th Receiving and reporting customer thanks, requests, suggestions and complaintse necessary documentation to ensure that the ISO 9001, ISO 10002, ISO 45001 System documents defined and implemented by the company and to participate in the Risk assessment activities for the location she/he is responsible for
Experience and Skill Requirements
Education: Associate Degree
Professional / Technical Knowhow: -
Total Professional Experience: 1 year
Functional Experience : 1 year
Managerial Experience : 2 years
Language: English / Good level of ability to prepare reports for overseas locations
Must have experience in hospitality industry
Computer: Experienced in MS Office applications, ERP applications (preferably Oracle)
Scope of Work
- Decision Making: (1) The job requires making small decisions, and the decisions made are very small-scale.
- Contacted Environment: (1) Establishes relations mainly within the department.
- Error results: (1) Error results are insignificant; There is no monetary risk, but indirectly financial loss occurs.
- The complexity of the work: (1) It consists of simple, routine work that does not vary.
- Confidentiality: (1) Is unregulated or has limited access to confidential documents and information.