Work Flexibility: Hybrid or Onsite Are you ready to make a real impact in healthcare while building strong relationships with hospitals and internal teams? If you thrive in fast-paced environments, love solving problems, and have an eye for process improvement, this role is for you! At Stryker, we hire for talent, not just experience. Our top performers come from diverse backgrounds—customer service, healthcare administration, hospitality, retail, and more. Whether you’re transitioning from another field or looking to grow your career in medical technology, this could be the perfect fit. About the Role As a Customer Service Representative, you’ll be the trusted point of contact for hospitals, healthcare administrators, and internal stakeholders. This role goes beyond answering calls—it’s about investigation, collaboration, and driving process improvements that enhance patient care. Your responsibilities will include: Serving as a key liaison between hospitals, internal sales reps, marketing, and other stakeholders Managing inquiries and resolving issues with professionalism and care Investigating complex cases and identifying opportunities for process improvement Maintaining accurate records and ensuring compliance with internal systems Collaborating across teams to deliver exceptional customer experiences Why Join Us? We don’t just offer jobs—we build careers. As a global leader in medical technology, we provide: Career development: Continuous training and progression opportunities Financial wellbeing: Healthcare, insurance, and financial benefits Paid parental leave: Support for your growing family Volunteer days: Paid time off to give back Award-winning culture: Work with a high-performing, supportive team Flexible working arrangements and access to onsite gyms in most offices Employee benefits: Discounts, health care, insurance, and wellbeing programs Who You Are To succeed in this role, you’ll need to demonstrate: Teamwork: Build strong relationships and communicate effectively Attention to detail: Accuracy and compliance are key Adaptability: Thrive in fast-paced, high-pressure environments Problem-solving: Investigate issues and find solutions quickly Integrity: Do the right thing—even when no one’s watching Passion for healthcare: Be driven to make a difference every day Requirements: Full Australian working rights Strong communication and interpersonal skills Ability to manage multiple priorities and stay calm under pressure Experience in customer service or stakeholder management preferred If you’re interested in applying to the role, can you please write a few lines at the top of your CV answering, “Why do you want to join Stryker?”  If this role sounds like a good fit, please apply below! Travel Percentage: None Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

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22 Oct, 2026

stryker.com

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Senior level
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