SNIPEBRIDGE is a strategic talent solutions company specializing in connecting exceptional talent to great career opportunities. We work as an exclusive partner to leading AEC and technology organizations that are advancing the built environment through innovation, technical rigor, and transformative work.
COMPANY
Our client operates within the fast-moving data center and digital infrastructure sector, where engineering, construction, technology, energy, and operations come together to support always-on environments. Its multidisciplinary teams plan, design, deliver, and operate complex facilities with a strong focus on reliability, safety, scalability, and efficient use of power and cooling. The work calls for close coordination across technical disciplines and offers the opportunity to contribute to infrastructure that supports the continued growth of cloud computing, AI, and connected services.
THE OPPORTUNITY
The Network Operations Center Technician will help maintain continuous visibility into network and infrastructure performance. Working within a 24/7 operational environment, this person will monitor systems, investigate alerts, document incidents, and coordinate timely escalation to keep services available and customers informed.
KEY RESPONSIBILITIES
- Monitor network, server, environmental, and facility alerts through centralized monitoring platforms
- Triage incidents, perform first-line diagnostics, and escalate based on severity and established procedures
- Track tickets, event timelines, actions, handoffs, and resolution details with accuracy
- Support basic network and systems tasks, including connectivity checks, port validation, and remote-hands coordination
- Communicate service status and incident updates to internal teams, vendors, and authorized customers
- Follow change-management, access-control, security, and incident-response procedures
- Maintain shift logs, dashboards, knowledge articles, and operating documentation
- Participate in post-incident reviews and recommend improvements to monitoring and response workflows
REQUIREMENTS
- Associate degree in Information Technology, Networking, or a related field, or equivalent practical experience
- 2+ years of network operations, technical support, data center, telecom, or systems administration experience
- Working knowledge of TCP/IP, DNS, routing, switching, monitoring, and common network troubleshooting methods
- Experience with ticketing, monitoring, and incident-management platforms
- CCNA, Network+, ITIL Foundation, or comparable certification preferred
- Calm, clear communication and disciplined documentation during high-priority incidents
- Availability to work rotating shifts, nights, weekends, and holidays in a 24/7 environment
All applicants must be legally authorized to work in the United States without sponsorship and must already possess long-term work authorization.