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TTTtiemea logo

Ttiemea

GB EHQ, United Kingdom

Change Delivery Manager - Aftersales.

DEVOPS & INFRA
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth. KEY RESPONSIBILITIES: Strategic Alignment & Business Partnership Act as the primary business partner for assigned business functions, building strong relationships with Business Process Owners (BPOs), Central Key Users and senior stakeholders. Develop a deep understanding of business priorities, objectives and challenges, translating these into technology opportunities and delivery roadmaps. Shape, challenge and prioritise business demand to ensure investment is aligned to strategic objectives and delivers measurable value. Ensure initiatives are supported by robust business cases with clearly defined benefits and accountable business owners, and work with stakeholders to track, validate and report benefit realisation through regular governance and management forums. Provide delivery, capacity and technology insight to support planning, prioritisation and investment decisions. Champion the voice of the business within Technology whilst ensuring alignment to enterprise standards and cross-functional objectives. Delivery Planning & Execution Own and maintain the business area's delivery roadmap, ensuring alignment between business priorities, delivery capacity and technical guardrails. Translate demand into a sequenced, achievable programme of projects and continuous improvement initiatives. Lead quarterly planning activities and maintain visibility of priorities, dependencies, risks and resource requirements. Coordinate delivery across Business Analysts, Project Managers, technical teams and third-party partners to ensure successful execution. Manage cross-project dependencies, resource conflicts and competing priorities, working collaboratively across business and technology teams. Provide transparent reporting on delivery performance, progress, risks, issues and delivery trade-offs. Drive communication of technology change and project delivery to BPOs, Key Users, senior stakeholders and the wider business community. Team Leadership & Continuous Improvement Lead, coach and develop a high-performing team, creating an environment of accountability, collaboration and continuous improvement. Manage recruitment, onboarding, performance and career development activities. Drive improvements in delivery practices, planning effectiveness and cross-functional ways of working. Contribute to the ongoing development and maturity of business partnering and delivery management capabilities. WHAT YOU’LL NEED: Core Capabilities Strong commercial and business acumen Excellent stakeholder management, influencing and executive communication skills Strong portfolio planning, prioritisation and roadmap management capability Ability to balance business priorities, delivery capacity and technical constraints Strong coordination and orchestration skills across complex delivery environments Proven people leadership, coaching and mentoring capability Experience Experience translating business strategy into executable delivery roadmaps and plans Strong experience in resource planning, capacity management and dependency management Proven experience delivering complex business and technology change initiatives Experience of process engineering, business process design and continuous improvement, including the optimisation of people, process, data and technology capabilities Experience managing multiple concurrent initiatives across business and technology domains Experience working within matrix organisations and influencing without direct authority Experience leading teams and facilitating senior stakeholder governance forums Technology & Application Experience Strong understanding of After Sales technology and service processes, including product and warranty registration, repairs and servicing, claims, quotations and post-sale customer interactions Experience delivering change in bespoke service execution platforms, including application modernisation, technical improvements and continuous improvement initiatives Experience working within integrated technology landscapes, ideally including SAP and Salesforce Service Cloud Qualifications Degree qualified or equivalent professional experience PRINCE2 Practitioner, PMP, MSP or equivalent programme/project management qualification (desirable) At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting! Visit https://www.ttigroup.com to find out more about us Techtronic Industries (TTI) is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, Floor Care and Appliances for Do-It-Yourselfer (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. An unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. • Brand loyalty is a cornerstone for sustainable growth and increased profitability. We highly regard and respect our brands and all of the end-users who invest their confidence in them. • TTI is delivering a tidal wave of change in multiple industries with its cordless technology leadership. Whether power tools, floorcare, or outdoor products. We believe in continually challenging accepted standards, exploiting, adapting, and improving technologies to create better products for higher-value brands. • Our operational excellence is the engine that provides the power to innovation. This means examining every single aspect of bringing a product to market and questioning how to improve the efficiency of even the smallest detail. • TTI understands that the greatest investment for every organization is in its people. At TTI, we invest heavily in developing current and future leaders. Filling the growing TTI management needs is the Leadership Development Program through aggressive university recruitment, training, and promotion ladder for high-potential talent. • Instilling ESG (Environmental Social Governance) best practices along our value chain drives TTI’s approach to sustainability in the way we operate, what we produce, how we source and the way we live. Sustainability is at the core of our business today and is the bedrock for both the development of our business.
Pay
Not stated
Where
GB EHQ, United Kingdom
Work
Not stated
Type
Not stated
Posted
22 Oct, 2026
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