The Customer Service Representative is responsible for acting as a liaison between customers and the Company. Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency. Key Accountabilities: Manage large amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customers through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet or exceed client metric obligations. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Qualifications: Has completed at least 2 years or 82 units of college With at least 2 years CSR work experience for a voice account Able to understand the different accents and able to speak clearly using a neutral accent. Excellent online communication skills including spelling, grammar, tone and professionalism. Strong teamwork skills. Willing to work at our Nuvali, Sta. Rosa site. Personal Competencies and Attributes Ability to maintain a positive attitude. Demonstrate a good cultural fit against Company values and beliefs. Prepared to actively work as part of a team. Able to meet challenges and can handle stressful situations. Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset. Ability to multitask proficiently for sustained periods of time. Ability to understand Asurion websites from a customer’s perspective. Highly developed sense of integrity and commitment to operational excellence. Ability to work with, advise and drive solutions through all levels of an organization: from line operators to senior management. Adaptable and willing to learn new technologies. Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

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