Amaze, Inspire, Unite Job Summary: The Inside Sales Representative is responsible for driving sales of ticket packages for all sports and entertainment through cold calling to generate new business. This position is also responsible for developing new customer relationships and strengthening relationships with existing customers. Key Responsibilities: Meet or exceed both individual and team sales goals. Actively research and prospect new sales leads to sell for all sports and entertainment and partial plan ticket packages (additional goals for group and premium seating sales will be established). Meet or exceed a minimum of 75 outgoing cold calls per day in an effort to generate new business. Set a minimum of 10 face-to-face appointments per week in an effort to generate new business. Handle all incoming calls from sales prospects. Process ticket orders in a timely and efficient manner. Provide excellent customer service to generate new clients and sales revenue, as well as repeat business and referrals. Network and implement sales promotion programs during all sports and entertainment events, as well as various other activities. Maintain and submit accurate daily, weekly and month reports on sales activity. Ensure timely collection of payments, monitor ticket fulfillment and maintain detailed records on purchase history. Contribute positively to the sales team atmosphere by developing mutually beneficial working relations with all sales team members. Required Knowledge, Skills and Abilities: Minimum of a bachelor’s degree from a four-year college or university. One year of related experience preferred, but not necessary. Knowledge and previous use of ticketing sources, but not necessary. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. Possess the highest integrity and ethical standards. Assertive, competitive, passionate, goal orientated and a strong work ethic. Have a friendly, professional and confident telephone manner. Excellent time management and organizational skills - must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales. Effective oral and written communication skills. Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed. Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint. Preferred Knowledge, Skills and Abilities: Experience working in the sports and entertainment industry. Knowledge and previous use of ticketing sources preferred, but not necessary. Knowledge of sports and entertainment industry. Working Conditions: Irregular and extended hours including nights, weekends, and holidays. Exposure to high noise level. Frequent visual/auditory attention. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment. Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. PRIVACY POLICY Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Be part of Ilitch Sports + Entertainment’s (IS+E) mission to amaze, inspire and unite. Our colleagues are driven by a commitment to provide world-class sports and entertainment experiences for fans, guests and partners across multiple world-class venues. Ilitch Sports + Entertainment serves as the combined business operations of the Detroit Red Wings, an 11-time Stanley Cup champion and one of the NHL’s Original Six franchises, and the Detroit Tigers, a four-time World Series champion and charter member of MLB’s American League. IS+E also maintains a joint venture interest in 313 Presents, Detroit’s premier live entertainment company. The company operates such major venues as the award-winning and state-of-the-art Little Caesars Arena, home to the Red Wings and the NBA’s Detroit Pistons; Comerica Park, home of the Tigers and concerts; and the iconic Fox Theatre, one of the most historic music venues in North America. IS+E also provides facility management services at Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, and Pine Knob Music Theatre – the top amphitheater in the world according to Pollstar’s 2022 Year-End Rankings.

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