"POSITION OVERVIEW: The DES Coach supervises and coordinates the daily activities of the Delivery Expert Setup Operation. The main responsibility of a Coach is to motivate, develop, and manage a team, develop and guide a team of remote-based Technicians across the U.S. to ensure their ability to provide outstanding customer service, offer our connected home product consistently, and follow through tasks effectively. Experts may be managed directly in market or remotely with their Coach acting as their primary point of contact. ESSENTIAL JOB SKILLS/DUTIES: Managing and instructing the daily activities team including using all available instruments to ensure effective supervision, planning, and managing functions Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback Demonstrating an understanding of sales behaviors and resources and customer service best practices while educating their teams on Asurion products to ensure we Serve, Solve, and Sell with every interaction Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values Resolving client and internal complaints and questions Communicating solutions, effectiveness, best practices, and opportunities within the organization Adheres to internal standards, policies and procedures Performs other duties as assigned SKILLS: Technical skills: Excellent interpersonal skills—ability to develop effective relationships with internal and external professionals both virtually and face-to-face Excellent team developing skills Experience supporting and delivering on sales requirements Ability to plan well and prioritize multiple projects simultaneously Maintain character under tight pressure in an adaptable environment Excellent critical thinking skills to collect appropriate data and make good decisions quickly Excellent written and verbal communication skills Soft/Leadership skills: Active listener; strong communication - verbal and nonverbal Good analysis; solves basic problems Manages time; takes direction from leader Builds relationships with teammates Basic understanding of the products and services offered Adaptable to change; manages change in work priorities Contributing team member and pursues relationships to advance work Provides peer to peer feedback Inspires peers through engagement and team support Reliable transportation required in order to report daily to Forward Stocking Location EDUCATION AND EXPERIENCE: Required Education and Experience Bachelor’s degree or associate degree from an accredited institution or equivalent work experience 1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees Preferred Education and Experience Technical experience in assembling and/or dissembling electronic devices preferred LICENSES / CERTIFICATIONS: Required Licenses/Certifications None Preferred Licenses/Certifications Technical certifications preferred SUPERVISORY RESPONSIBILITIES: 5-15 employees PHYSICAL DEMANDS: If one-third of the time – “seldom” or “occasionally” If one-third to two-thirds of the time or more occasionally to frequently” If more than two-thirds of the time – “constantly”] Stationary Position -Frequently Pushing/Pulling/Reaching - Seldom Climb - Seldom Kneel - Seldom Grab - Seldom Bend - Seldom Lift/carry over - Less than 5 LBS Vision - 20/20 Corrected Vision Hearing - Receive detailed information if spoken to WORKING CONDITIONS: Wet or Humid - Choose an item. Working near or on moving mechanical parts - Choose an item. Working near or on heavy machinery - Choose an item. Working in high places - Choose an item. Exposed to fumes or airborne particles - Choose an item. Exposed to toxic or caustic chemicals - Choose an item. Frequency of working in outdoor weather conditions - Choose an item. Work with Electricity - Choose an item. Work with explosives - Choose an item. Work on or near a source of radiation - Choose an item. Loud noise conditions (above 87dB)- Choose an item. Other Environmental Factors including weather conditions______________________ NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE. ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING. " Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

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