General Summary Of Duties:
This position requires individual to be able to work the specific positions of: front window, fill bank, marker bank, Dispatch Cage on a rotational basis. To insure that transaction are done correctly and to safeguard the Westgate assets. To provide friendly and accurate service. To be able to operate all equipment in order to obtain information needed to provide management and customers with accurate information.
Role and Responsibilities: (Includes but is not limited to the following)
- Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information.
- To provide and obtain accurate information by following Westgate procedures and guidelines in order to service all/any parties concerned in a courteous and professional manner. Failure to do so may result in negative feeling towards the hotel.
- Assist cashiers and other departments in completing transactions correctly.
- Adjust to new situations and personnel and implements policies by instructing the correct manner in which to conduct transactions. Schedule discipline, counsel and document when applicable.
- To verify and accurately complete transactions, making sure checks are completed correctly and that the right amount of markers, chips and cash is given or received.
Performance Requirements: (Knowledge, skills and abilities)
- To verify and accurately complete transactions, making sure checks are completed correctly and that the right amount of markers, chips and cash is given or received.
- Respond to guest inquiries. Provide guest satisfaction through assistance direction, and information within hotel guidelines.
- To provide and obtain accurate information, using a variety of sources in order to service our customers and other departments in a courteous and professional manner.
- Communicate with customers to determine the nature of transaction in order to accomplish satisfaction to all parties concerned. Ability to read, write, speak and understand the English language in order to complete job requirements and communicate with other employees.
- Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance. Ability to relate to all levels of management, employees and guests in verbal/written form.
- Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
- Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information within hotel guidelines.
- Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
- Ability to access and input information using a moderately complex computer system.
- Ability to grasp, bend, lift and/or carry, or otherwise, move racks of chips weighing a maximum of 40 lbs. on a continuous schedule.
- Ability to maintain attendance in conformance with standards.
- Ability to maintain a neat, clean and well-groomed appearance.
Typical physical / mental demands
- Ability to grasp, bend, lift and/or carry, or otherwise, move racks of chips weighing a maximum of 40 lbs. on an intermittent.
- Ability to walk and work 90% of time, maximum of 3 miles per shift.
Typical Working Condition:
May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
Experience Requirements
At least one year of casino and cash handling experience
Education Requirements
High school diploma or GED Equivalent
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.