Client Success Team Lead – Virtual Assistant Accounts, Philippines, Remote.
FULL TIMEREMOTESENIOR LEVELPEOPLE & OPS
About Magic
For over 10 years, Magic has connected top remote talent with fast-growing businesses – backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide.
This is a full-time, in-house role at Magic – you're not a VA on loan to a client, you're accountable for the VA accounts themselves. You coach the EAs assigned to your clients and keep the relationship working on both ends.
That's not the same job as "manager." You don't stack direct reports – you own the full account: the client relationship and the people serving it. Part account lead, part coach, zero script to follow. Your EAs don't report to you out of obligation – they follow your lead because you've earned their trust, and that's the only authority that holds up at 2am on a client call.
Accounts that perform, stay. Accounts that stay, grow Magic.
Shift: training runs overnight (Week 1: Monday–Thursday 8:30 PM–5:30 AM PHT, Friday MEA team orientation; Weeks 2–3: 10:00 PM–7:00 AM PHT), Monday–Friday, with your eventual production shift landing between 6 PM–3 AM, 12 AM–9 AM, or 4 AM–1 PM PHT. Training is strict: zero absences (documented medical emergencies only), max 2 tardies, 70% minimum score with one retake per failed module.
Compensation & Benefits
Earn up to ₱47,000/month, comprising a ₱42,000 fixed monthly package plus a variable performance bonus. Benefits include HMO after 6 months, 12 vacation and 10 sick days per year, 13th month pay, SSS, PhilHealth, PAG-IBIG, company-provided desktop computer and IT support, and paid training.
Application Process
Application + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program
Running VA accounts means you:
Manage a portfolio of 15–20 virtual assistants across multiple client accounts – daily stand-ups, live coaching, development plans that get carried through
Hold client success accountability – daily video calls with international clients (US, Australia), workflow improvements, and clean team transitions
Watch performance data across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse
Pass along billing questions to the billing team – flag and route, don't calculate
File a daily report via the Account Lead Pulse (ALP)
2+ years hands-on VA or EA work with international clients (US/AU preferred)
1+ years in client success, B2B relationship management, or account coordination
Comfortable moving across 6+ platforms a day, and keen to add more
Professional written and verbal English
A history of completing demanding programs: bootcamps, certifications, structured training
Can commit fully to Magic through training and production – no outside VA/EA clients
Why You'll Be a Great Fit
You run your accounts like a tight pipeline of people, not a list of tasks – consistently strong client satisfaction, low escalations. You get ahead of problems before the client raises them. The hard conversation happens on time, every time, no stalling. Feedback gets applied the moment you hear it – your manager never has to say it twice. You push through obstacles with grit instead of excuses, and you step up even when it's outside your lane.
This role isn't for you if you're still freelancing as a VA/EA and plan to keep those clients, if you need every instruction spelled out before acting, if you'd rather be told exactly what to enforce than lead through influence, or if a wedding, move, or big trip falls inside your training window – the timing has to be right.
We're ambitious, driven, and unapologetic about plowing through obstacles instead of waiting for ideal conditions. Our culture is genuinely different – real conversations, zero politics, no hierarchy getting in your way. You can talk to anyone, on any team, about anything, because we respect each other's time and actually enjoy working together. Backed by Y Combinator and Sequoia Capital, thousands of remote workers strong, and growing.
