Family Care Programme Advisor (HR) Client-Based Role (Financial Services) Salary: £DOE Hours: 37.5 per week / Monday-Friday Job Type: Permanent / Full Time Location: Client site based in the Farringdon/Blackfriars area of London Please note that this role is primarily office-based and requires attendance in the office. There are no exceptions to this requirement, although one day of home working per week is available. Purpose of the Role We are seeking a Family Care Programme Advisor to join one of our clients in the financial services sector. Based on-site in London, you will act as a subject matter expert, supporting employees and managers across an EMEA workforce spanning more than 20 countries. Working across a diverse range of legislative frameworks, company policies, and cultural contexts, you will provide consistent, accurate, and compassionate guidance throughout the employee leave journey, ensuring a seamless and positive experience. This role owns the administrative and advisory processes for EMEA wide locations, ensures accurate and timely case management, supports the FCP Lead on programme-wide initiatives, and provides guidance, mentoring, and escalation support to the FCP Administrator. What We Can Offer You Flexible working and holiday entitlement Discounted childcare Employee recognition and awards Retail, leisure, and holiday discounts Wellbeing support and resources Key Accountabilities Act as the key contact for complex and high-level parenting cases across EMEA Provide specialist guidance to employees and managers on parenting leave policies, entitlements, processes, and country-specific requirements Manage escalations, collaborating with the wider HCM team as required to ensure timely and effective resolution Manage end-to-end parenting leave processes across EMEA countries, ensuring accuracy, compliance, and timely communication Maintain knowledge of country-specific policies and work closely with HR partners to deliver a seamless employee experience. Support continuous process improvements Lead and facilitate engagement activates Own and maintain intranet content, Family Care programme resources and documentation Represent the Family Care Programme in internal initiatives and help promote engagement across the business Support the Family Care Programme Lead with year-end activities and programme delivery Contribute to key projects and initiatives that enhance the Family Care Programme and employee experience Provide day-to-day guidance and support to the Family Care Programme Administrator. Build strong partnerships with HCM colleagues and stakeholders to ensure a seamless employee experience. Essential / Desired Experience and Qualifications EMEA HR advisory experience, including complex and sensitive case management (Essential) Knowledge of EMEA leave policies and multi-country HR processes (Essential) Experience working in a fast-paced corporate environment (Essential) Strong communication, organisation, and stakeholder management skills (Essential) CIPD Level 5 (or a relevant degree) (Essential) Experience supporting EMEA-wide projects (Desirable) Proactive, collaborative, and solutions-focused approach (Desirable) Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants. Proud to be a Great Place to Work for 20 years. Apply today! We look forward to receiving your application Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants. Proud to be a Great Place to Work for 20 years. Apply today! We look forward to receiving your application! At Bright Horizons, our culture is built on our commitment to Keeping Everyone Safe and providing world-class care and education, delivered by a world-class workforce. We believe our people’s potential is endless and with this in mind, we aspire to create an environment where our colleagues can thrive and accomplish the things they thought impossible. Bright Horizons has been recognised as a Great Place to Work by our employees and the Great Place to Work Institute for the last 13 years. We care passionately about what we do, and our HEART values and principles help us support one another in the work that we do each day. These are quite literally at the HEART of our organisation’s ethos and culture as it helps us to provide a working environment that supports professionalism, growth and diversity. We are passionate about our people’s ongoing learning and development. Our learning and leading with HEART framework supports each Bright Horizons colleague on the first steps of their leadership journey, whether that includes our 'World-Class Welcome' induction or our extensive ongoing training programme. Either way we want you to feel valued and invested in! Celebrating in the accomplishments of our people is an essential part of our culture. We believe in the power of “thank you” and throughout the year, in ways big and small, formal and informal, we show our appreciation for employees at all levels. We have many ways to acknowledge and celebrate our people, including our very popular “employee appreciation month”. This is a chance for everyone to share their gratitude to one another, across the whole company. Whether it is a “thank you” placed on our website, a chocolate pizza, team lunch or an ice cream van visit, it is our way of showing each other we care and appreciate everything we do. Each year, we have our annual 'Awards of Excellence' events; whether you are an award winner or cheering on a fellow team member, these formal award occasions are opportunities to come together and celebrate one another. By creating this account you acknowledge that Bright Horizons will collect, store and process any of your personal data provided in respect of your application and employment in accordance with our Employee Privacy Notice. https://www.brighthorizons.co.uk/statutory-information/privacy-notice-employees.

Family Care Programme Advisor (HR).

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