At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
This role will be based in Amsterdam.
The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions. This role blends customer advocacy, data-driven insights, and enablement to drive adoption, retention, and growth.
As a CSM you will be tasked with:
Serving as a Customer Champion and Advocate
Helping Customers realize value from their investment
Partnering on customer retention and expansion
The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
Responsibilities Include:
· Drive Customer Success & Retention: Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.
· Act as a Strategic Advisor: Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value.
· Deliver Insights & Best Practices: Share impactful data and recommendations, provide education options, and map Hiring solutions to customer workflows to drive adoption and engagement.
· Champion AI-Powered Enablement : Leverage tools like Hiring Assistant and Co-Pilot, guide customers through AI-assisted search and messaging, and advise on how AI can optimize hiring workflows.
· Focus on Diversity, Inclusion, and Belonging: as this is a top priority for LinkedIn and many of its customers
· Monitor & Optimize Engagement: Analyze usage metrics, identify low utilization, and implement strategies to boost adoption and customer success.
· Collaborate Cross-Functionally: Partner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.
· Drive Measurable Outcomes: Focus on increasing recruiter efficiency, such as improving job fill rates, and enhancing candidate quality through strategic product usage.
Basic Qualifications:
5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Business Fluency in Dutch and English
Preferred Qualifications:
Recruiting or other applicable talent experience
Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Proficient organization, project management, and time management skills
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
Proficient understanding of Sales concepts and Software as a Service
Bachelor's degree or equivalent practical experience
Suggested skills:
Communication
Stakeholder Management
Data Driven
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