The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness BASIC FUNCTIONS: The Student Financial Customer Service Analyst serves as a trusted financial resource for students and families by delivering exceptional customer service while ensuring accurate student account management and sound fiscal stewardship. This role leverages technology, data, and proactive communication to enhance the student experience, support operational excellence, and protect university revenue. This is a full-time, fully in-person position based on Howard University's main campus. Regular on-site presence is essential to provide direct student support, collaborate with campus partners, and perform daily operational responsibilities. To support peak enrollment, billing, registration, and other critical university operations, the position may require compensated evening and weekend work as business needs dictate. SUPERVISORY ACCOUNTABILITY: N/A NATURE AND SCOPE: This role serves as a frontline Student Accounts coordinator, providing clear, accurate, and empathetic financial guidance to students. The coordinator responds to inquiries by phone, email, and in person—including during some nontraditional hours—and conducts detailed account reviews. They collaborate closely with Cashiering, Bursar Systems, Registrar, Auxiliary Services, and Financial Aid to resolve billing discrepancies and ensure accurate account updates. The position requires strong communication, customer service experience, problem-solving skills, and the ability to support adult learners. The coordinator helps students understand charges, deadlines, holds, and financial processes while ensuring issues are resolved efficiently and in alignment with university policies. PRINCIPAL ACCOUNTABILITIES: Serve as a primary point of contact for students, responding to financial inquiries via phone, email, in person, and during some nontraditional hours. Conduct comprehensive student account reviews and identify discrepancies. Laise with Cashiering, Bursar Systems, Registrar, Auxiliary Services, and Financial Aid to resolve billing issues and ensure accurate updates. Educate students on billing policies, deadlines, payment options, and the financial implications of academic actions. Document interactions, maintain accurate case notes, and ensure timely account resolution. Provide high-quality, empathetic guidance to support student persistence and financial clarity. CORE COMPETENCIES: Ability to deliver patient, empathetic, and solution-oriented support. Identifies issues, interprets account activity, and determines appropriate next steps. Clear, concise, and professional written and verbal communication across multiple channels. Works effectively with cross-functional offices to resolve discrepancies and support accurate billing. Ensures accuracy in account reviews, documentation, and follow-through. Comfort working in a fast-paced environment and supporting evening or nontraditional service hours. Ability to understand and communicate institutional billing, financial aid, and registration policies. MINIMUM REQUIREMENTS: Bachelor’s degree preferred; an equivalent combination of education and directly related experience may be considered. Experience in customer service and/or financial operations, ideally in higher education or a service-focused environment. Experience supporting adult or nontraditional learners strongly preferred. Ability and willingness to work evening or nontraditional hours based on program needs. Strong written and verbal communication skills with the ability to provide accurate, empathetic guidance. Demonstrated ability to analyze accounts, problem-solve, and coordinate with multiple campus offices. Compliance Salary Range Disclosure Expected Salary Range: $60,000 - 64,000 Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world. Howard University does not discriminate on the basis of race, color, national and ethnic origin, sex,sexual orientation,gender or gender identity, marital status, religion, disability or protected veterans status. Veterans and people with disabilities are encouraged to apply. Inquiries regarding provisions for persons with disabilities or veterans status, Equal Employment Opportunity and Title IX should be directed to the Office of Employee Relations and Equal Employment Opportunity at 202-806-1280. This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not be construed as a contract for employment.

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