Please note, role can be remote or hybrid, subject to location.
We are looking for a highly self motivated individual to join our team of Compliance Officers. You will be responsible for interacting with Hospitals within your remit, providing guidance, training and support. Your key role will be to monitor hospital compliance against our customers targets whilst seeking ways to improve these by providing best practice recommendations and creating escalation paths to facilitate improvement. Full training provided however a key attribute is that applicants must be confident in their ability to communicate clearly to a wide range of audiences and seniority levels.
This role is focussed on the Health industry and is not related to the legal, financial, GDPR or governance sectors.
Responsibilities:
- To take full ownership of all Hospital units allocated, with regards to the functions associated to the Registry contracts which NEC provide, including;
- KPI Monitoring
- Analysis of all unit performance statistics using centralised data tools
- Targeting of poor performing units and management of these units through an improvement and escalation plan
- Detailed, accurate and timely progress reporting both internally and to client
- Training
- Supporting units through the data entry training process
- Gain a deep understanding of the Registry data and applications and use this knowledge to teach our user community
- Presentations to stakeholders, upon request, regarding NEC Registry applications, the data itself, how it is calculated, interpreted and presented.
- Data Quality
- Act as liaison and 2-way support between hospitals within your remit and the NEC Data Quality team
- Queries
- Manage and resolve all queries logged for the hospitals under your remit using the NEC incident management system
- Identify frequently asked questions and document these in the shared repository
- Events
- Attendance at Regional and National events representing NEC and our customer’s services
- Feedback system user acceptance testing
- Participate in user acceptance testing of registry output services (systems, reports etc)
- Maintain contacts database
- Maintain/update contacts database with staff changes at your hospitals
- To maintain up to date knowledge of procedures and policies relevant to this post.
Essential:
- Proficient in Microsoft office – especially word/excel/powerpoint
- Ability to self-motivate
- Ability to work as part of team and on your own
- Excellent communication skills
- Good problem solving/issue investigation skills
- Ability to work under pressure
- Ability to manage and prioritise workload effectively
- To be able to work flexibly when required.
- Attention to detail
- Ability to deliver presentations to a wide range of audiences
- Full UK Driving Licence and Car
Desirable:
- Knowledge of GDPR/Data protection rules
- Experience within the Healthcare industry
- Experience of a Compliance related role excluding finance/insurance
- Ability to analyse statistics and make informed decisions based on the data available
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.