We are looking for a senior operational leader to lead mixed teams, and drive scalable, high-quality execution. The role combines people leadership, process improvement, and cross-functional ownership to improve client outcomes and operational efficiency.
What you'll do:
Lead a Mixed Team:
Manage and coach a team of team leads, ensuring strong collaboration, clear ownership, and effective execution across the region
Build clear career paths, competency frameworks, and development plans.
Conduct performance reviews and support succession planning.
Foster a culture of accountability, collaboration, and continuous learning.
Monitor team utilization, workload balancing, and staffing needs.
Work on hiring plans and organizational structure.
Identify operational risks related to capacity and address them proactively.
Operational Leadership:
Establish scalable workflows, documentation standards, and best practices across all operational teams.
Own and continuously improve operational processes across campaign onboarding, launch, optimization, reporting, troubleshooting, and campaign closeout.
Ensure consistent delivery quality and adherence to internal SLAs.
Drive operational excellence through process optimization and automation initiatives.
Cross-Functional Leadership:
Partner closely with Client Services, Planning, and Growth, aligning day-to-day execution with broader client and company goals.
Ensure alignment between commercial goals and operational execution.
Drive communication and coordination across departments.
Own Regional Performance:
Take full responsibility for the region's operational health within the MPO Department, client outcomes, and margin-related goals, with a focus on proactive issue management.
Lead Cross-Functional Problem Solving:
Identify risks early, build action plans, and drive resolution through collaboration with internal teams and leadership when needed.
Own Strategic Projects:
Lead regional and department-wide initiatives such as automation, reporting, onboarding improvements, process design, and operational optimization.
Proven experience in a senior leadership role within the digital marketing agency environment, with a strong background in programmatic advertising
Strong people management skills, with the ability to coach, guide, and develop team leads or senior specialists.
Demonstrated ability to own regional or multi-account operations and take accountability for performance, client satisfaction, and business outcomes.
Strong strategic thinking and problem-solving skills, with the ability to build action plans and drive them to completion.
Excellent stakeholder management and communication skills; able to influence across Client Services, Growth, Planning, Strategy, and other internal teams.
Strong risk management mindset, with the ability to identify issues early, escalate proactively, and keep stakeholders informed.
English proficiency(C1) is required;