JOB LOCATION Aurora, Colorado 80016-2946 City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces PRIMARY DUTIES & RESPONSIBILITIES Salary to be commensurate with experience The salary range is $25.44 - $31.80 per hour. This is classified as VHBE (Variable Hour Benefit Eligible), where the selected candidate can work up to 40 hours per week.  The selected candidate will be eligible to elect Medical, Dental, and Vision benefits, accrue paid time off, and receive 11 paid holidays. The deadline to submit applications is November 20th, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice. Overview of Position: Responsible for a variety of complex customer service, clerical and public contact duties in person and on the telephone and provides routine administrative support for Aurora Water Billing Department. Primary Duties & Responsibilities: Handles calls for the Water Department’s customer call center. Responds in a prompt, accurate, and courteous manner to customer inquiries about Water Department services, complaints, and comments both verbally and in writing Answers or directs incoming calls and general inquiries to appropriate parties or information sources Assists walk-in customers and greets visitors Enters customer requests into database. Documents and tracks responses to citizen contacts, requests, and complaints Researches resource information and updates database Operates a variety of office equipment including a personal computer, phone system, TTY and related software. Prepares, reviews, proofs and processes division documents Initiates/maintains customer accounts Responds to all types of customer inquiries Makes collection arrangements with customers Researches and makes billing adjustments to accounts based on customer history Reviews City and County records to determine proper mailing Manages reports Performs backup functions to other department activities as required Performs other duties as assigned This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. MINIMUM QUALIFICATIONS & WORKING CONDITIONS An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. Education: High School Diploma or GED Experience: 2 years of utility/municipality office experience and/or call center experience Knowledge:  Knowledge of business English, spelling and math, general office equipment, and personal computers with related software applications Abilities:  Ability to establish and maintain effective working relationships with employees and citizens. Communicate effectively both verbally and in writing Handle sensitive situations with tact and diplomacy Able to operate a computer Skills:  Skilled in the use of computers including simple spreadsheet, database design, and word processing software applications. Efficiently and accurately keys information using a keyboard Possesses strong interpersonal skills Proficient in Microsoft Office products including Outlook, Excel, and Word Bilingual (Spanish-English) skills, preferred WORKING CONDITIONS Essential Personnel: When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel. Physical Demands: Light physical work lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds with or without assistance. Frequent hand/eye coordination for operation of office equipment Vision for reading and interpreting reports and data analysis and preparation Frequent speech communication, hearing and listening to maintain communication with employees and citizens Considerable walking and standing; frequent pushing, pulling, and climbing This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment. The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24. For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application. The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission. Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired. Drug Testing, Thorough Criminal Background Check, and Employment References: As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others. Employment references will be conducted on finalists for City of Aurora vacancies. Notice Regarding Colorado Identification Document Protections (HB26‑1283) As part of the employment eligibility verification process, the city of Aurora may request government-issued identification documents as permitted by law. Original identification documents will be reviewed only as necessary for employment eligibility verification and will not be retained longer than permitted by law. Applicants will retain possession and control of their original identification documents except for any temporary retention permitted or required by law. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity Respect Professionalism Customer Service And we welcome all who share these values to apply. Why Work for Aurora? Rewarding public sector work impacting a large and diverse community Growing city and employee population Competitive total compensation package Rich benefits package with low employee costs Generous paid leave program 100% funded Employee and Family Care Leave Program Retirement pension plan and 457b plans available Subsidized recreation center pass, on-site fitness centers and wellness programs Continued education and career advancement opportunities Learn more about city of Aurora benefits Notice Regarding Automated Processing and Fraud Prevention As part of our recruiting and application security processes, we may use automated tools and technologies to help detect fraudulent activity, protect applicant accounts, and support the administration of employment applications. These tools may collect and process information associated with your application activity, including: Number of job requisitions applied to External application session duration Geolocation country code IP address Device/browser fingerprinting information (including JA4 fingerprint data) This information may be used by Workday’s Fraudulent Job Application Prevention capabilities to generate an application risk or fraud assessment score. These tools are designed to support application security, fraud prevention, and recruiting operations and may be considered during the processing or review of applications. Meaningful human review remains part of our hiring and recruiting process. For additional information regarding our processing of applicant information, please review our Privacy Notice or contact [email protected]. Please show all your employment history, including military service and related documentation (DD214) on the application. Leaving blanks or omitting previous employment may result in your disqualification from employment. City policy requires that selected candidates provide documentation in the form of official transcripts of the highest level of education attained by the candidate that is listed on their application materials. Applicants who hold a Commercial Driver’s License will also be required to undergo alcohol testing using an Evidential Breath Testing Device. The city of Aurora uses E-Verify to determine if employees are legally eligible to work in the United States. Know your rights! The city of Aurora is an equal opportunity employer. No applicant for employment or employee shall be discriminated against because of age, race, color, sex, gender identity, sexual orientation, religion, creed, national origin, ancestry, disability or military status. The city shall develop and maintain a plan for diversity. Through its staff, the city shall periodically analyze its employment related practices and its plan for diversity to ensure compliance with this policy. If you need assistance or reasonable accommodation for completing this application, please feel free to contact our office at: 303.739.7225 or visit us at 15151 E. Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Water Utility Customer Service Representative.

more at auroragov.org.

Unified Forensic Laboratory Deputy Director

Front Desk Assistant - Bicentennial Arts Center

Ceramics Studio Technician