About the Role
A small, early-stage AI company serving manufacturers is seeking a Head of Operations / COO to work closely with the founders. You will own day-to-day business operations and help build scalable customer delivery and supply chain processes.
What You'll Do
Lead end-to-end operations, including customer onboarding, order execution, supplier and carrier coordination, and issue resolution.
Build processes, metrics, and playbooks that help a lean team serve more manufacturers.
Partner with engineering to identify operational workflows that AI agents should automate.
Manage supplier and freight operations, vendor relationships, and service quality.
Hire and lead the operations team as the business grows.
Work with the founders on planning, finance, and company priorities.
What We're Looking For
Six to ten years of relevant experience, including senior operations leadership as a Head of Operations, COO, VP or Director of Operations, or in a similar role.
Hands-on experience in supply chain, procurement, logistics, or manufacturing operations.
Experience at an early-stage startup or on a small team, with the ability to build processes from the ground up and stay hands-on.
Strong numerical, systems, and process-design skills.
Experience in CPG, food, supplements, cosmetics, chemicals, or related manufacturing, or in freight brokerage or 3PL operations, is helpful.
Past founder or early startup experience is a plus.
Location
On-site in San Francisco, California, five days per week. Candidates may relocate within the United States.